Spa Therapist

Overview

• To welcome the guests
• To share daily activity highlights with the Manager including internal and external guest opportunities.
• Is responsible for controlling the access to the Spa area.
• Check bookings for the spa if there is any change or modification in these bookings.
• To continuously maintain and service all equipment's related or assigned to the department, as specified in equipment manuals.
• To be flexible with working hours.
• To project a positive and motivated attitude.
• To be fully conversant with first aid.
• Assisting clients in all aspects regarding their treatment with complete information about the types of treatments offered, products used and working methods.
• To be aware of and to report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel.
• Perform all massages & treatments in accordance with the hotel procedures and legal regulations
• Participate in all trainings organized by The Canvas or Myst Spa.
• To daily follow the checklists.
• To up sell the Spa services
• To inform the guest of all the services available at the Spa
• Be aware of all hotel events and activities
• Ensure that the guest service is excellent so that he/she will return to the Spa Understand and comply with all health and safety regulations for the Spa
• Have knowledge of the services offered by the hotel and encourage the guests to use them during their stay at the hotel
• To always keep the working area clean and well maintained.
• To provide safe working environment using appropriate materials, equipment's and supplies.
• To offer a warm welcome to all guests and ensure that they enjoy their stay.
• To personally greet and escort the guests rather than pointing out directions.
• To respect the privacy of the guests and the confidentiality of the information.
• To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with your colleagues and all other departments.
• To be aware of the Hotel’s Employee Handbook and understand and adhere to the Hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with UAE legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Job Type: Full-time