Spa Therapist
Skills
About This Role
Overview
Deliver exceptional, personalized spa experiences in line with the luxury service standards of Raffles & Fairmont Doha.
Perform a variety of spa treatments including massages, facials, body scrubs, wraps, and wellness therapies according to established protocols.
Conduct professional guest consultations to identify individual needs, preferences, and contraindications.
Ensure guest comfort, privacy, and satisfaction throughout the treatment experience.
Maintain treatment rooms, equipment, and spa areas to the highest standards of cleanliness, hygiene, and presentation.
Prepare treatment rooms with the required supplies, amenities, and linens prior to each appointment.
Promote spa treatments, wellness programs, and retail products through personalized recommendations and upselling techniques.
Maintain strong knowledge of spa products, services, and current wellness trends.
Adhere to all health, safety, sanitation, and spa operating procedures at all times.
Monitor inventory levels and report maintenance or operational concerns promptly.
Build and maintain positive guest relationships to encourage repeat business and guest loyalty.
Work collaboratively with the spa team and other departments to ensure seamless guest experiences.
Participate in training programs and continuous development initiatives to maintain professional standards and brand knowledge.
Demonstrate professionalism, discretion, and a positive attitude in all guest and colleague interactions.
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