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SPA - Spa and Store Receptionist

Lush
Cardiff, GBR
Part Time, Seasonal
Entry
Onsite
GBP 13.45-13.45 hourly / hour
Discovered 3 weeks ago

Full Job Posting

Key Responsibilities

  • Spa Receptionists deliver an outstanding customer experience when communicating with our customers and ensure smooth communication between the customer, the team and the company.
  • Embodying Lush five-star customer service at all times when communicating with our customers and clients, either in-store, online, or over the phone.
  • Having an in-depth knowledge of all of our Spa treatments and the Spa itself, including which Spa therapists are trained in which treatments.
  • Answering calls, emails, voicemails and social media enquiries from potential clients and conducting treatment confirmation calls. Relaying key messages to Therapists where appropriate, and using your own knowledge and initiative to manage standard questions.
  • Taking and recording Spa treatment bookings, Party bookings or event bookings.
  • Managing the client journey from booking to follow-up for our spa clients, school talks, in-store parties and event bookings.
  • Preparing, communicating and updating Spa treatment availability to our customers and staff across the business.
  • Engaging with customers and providing exceptional service while working on the shop floor, ensuring a welcoming and enjoyable experience for all visitors.
  • Performing immersive bathing experiences to delight clients, showcasing the unique offerings of the Spa and store.
  • Completing office duties such as photocopying, printing and posting as requested by the management teams across the store making sure to maintain confidentiality with sensitive information and personal data at all times.
  • Supporting your colleagues by helping to create a positive, customer-focused work environment.
  • Always having fun at work and being passionate about what you do.
  • Delivering Book a bath bathing experiences to our staff and clients and driving this area of the business forward.
  • Championing shop floor parties, driving sales, supporting bookings and being an ambassador for this area of the business.
  • Any other tasks as required, depending on the needs of the business.

Skills, Knowledge and Expertise

  • Exceptional customer service: Delivered both over the phone, via email in person Teamwork & Communication: Ability to clearly communicate work to colleagues, verbally and in written handovers Attention to detail: Ability to accommodate needs of both client and therapist to ensure appointments are booked correctly Prioritisation: Ability to prioritise workload, identify most time sensitive tasks and complete these in a timely manor Flexibility: Whilst the main duties of this role are spa reception there will be other duties such as booking birthday parties and charity events, as well as some times being required to on our shop floor, so a willingness to dive into other roles and support the team is a must

Benefits

  • Holiday allowance
  • 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
  • Enhanced paternity leave*
  • Bonus scheme
  • Day off for weekday birthdays
  • Holiday purchase scheme
  • 50% discount on Lush products and spa treatments
  • Cycle to work scheme
  • Discounted rail and bus season tickets
  • Employee assistance programme
  • We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
  • Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
  • Tailored gender affirming care*
  • Qualifying period/hours required*
  • We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here .

Requirements

  • Exceptional customer service: Delivered both over the phone, via email in person Teamwork & Communication: Ability to clearly communicate work to colleagues, verbally and in written handovers Attention to detail: Ability to accommodate needs of both client and therapist to ensure appointments are booked correctly Prioritisation: Ability to prioritise workload, identify most time sensitive tasks and complete these in a timely manor Flexibility: Whilst the main duties of this role are spa reception there will be other duties such as booking birthday parties and charity events, as well as some times being required to on our shop floor, so a willingness to dive into other roles and support the team is a must

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