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Spa Receptionist

Ojo Spa Resorts
New Mexico, USA
Full Time, Part Time
Entry
Onsite
Discovered 1 weeks ago

Full Job Posting

Responsibilities

  • Answer phones promptly and provide accurate information about spa services and resort amenities
  • Efficiently and accurately book guest appointments; support all staff involved with LMT bookings, communication, and documentation including Spa Manager(s), LMT Liaison, Springs Manager, Supervisors, etc.
  • Greet guests with a warm and sincere welcome, providing detailed explanations of available spa services, private pools, workshops, and soaking options
  • Engage with spa and springs guests in a friendly and professional manner with gracious hospitality
  • Develop comprehensive knowledge of spa services, workshops, private pool, menu offerings, and retail products
  • Effectively articulate and describe spa services, retail products, and related offerings with enthusiasm and clarity
  • Escort and provide tours of the spa facility in a friendly and unhurried manner as needed
  • Promote service specials, packages, and all facilities to enhance guest experience
  • Communicate guest requests or concerns to the necessary managers and record on the correct log
  • Manage and complete daily paperwork as required by protocols
  • Open and close the spa, including handling cash transactions, processing retail receipts, running reports, and ensuring all close-out reports accurately reflect activities and services
  • Maintain a clean and organized front desk and lobby reception area, keeping personal beverages away from the workspace
  • Assist with planning and executing weekly, monthly, and quarterly inventory counts
  • Utilize downtime efficiently by following checklists, reviewing procedures, and seeking guidance from the Spa and Retail Director when necessary
  • Cross-train with Springs and Lodging departments for a seamless guest experience
  • Understand emergency and first aid procedures, directing guests accordingly in case of an incident
  • Incorporate the resort’s service excellence culture, mission, and core values into all aspects of job performance
  • This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.
  • Requirements
  • High school diploma or equivalent required
  • Minimum of two years of combined spa, hotel front desk, and/or retail experience preferred
  • CPR certification preferred
  • Proficiency in computer systems and software
  • Commitment to delivering outstanding guest experiences
  • Must be friendly, approachable, and guest-service oriented throughout all shifts
  • Energetic and professional demeanor, with a desire to ensure the best possible guest experience
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to follow written and verbal instructions with professionalism and accuracy
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays
  • Reliability and punctuality are critical
  • Must be able to stand and move continuously throughout the scheduled shift
  • Ability to sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 40 pounds
  • Must be able to perform tasks requiring manual dexterity, auditory focus, and visual attention
  • Must be able to work both indoors and outdoors in varying weather conditions including heat, steam, cold, rain, snow, wind
  • Must be comfortable navigating uneven terrain and stairways in a natural outdoor environment
  • Ability to work under pressure with a high level of patience and professionalism
  • Comfort working in a guest-focused environment where attentiveness is essential
  • If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.
  • Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

  • High school diploma or equivalent required
  • Minimum of two years of combined spa, hotel front desk, and/or retail experience preferred
  • CPR certification preferred
  • Proficiency in computer systems and software
  • Commitment to delivering outstanding guest experiences
  • Must be friendly, approachable, and guest-service oriented throughout all shifts
  • Energetic and professional demeanor, with a desire to ensure the best possible guest experience
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Ability to follow written and verbal instructions with professionalism and accuracy
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays
  • Reliability and punctuality are critical
  • Must be able to stand and move continuously throughout the scheduled shift
  • Ability to sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 40 pounds
  • Must be able to perform tasks requiring manual dexterity, auditory focus, and visual attention
  • Must be able to work both indoors and outdoors in varying weather conditions including heat, steam, cold, rain, snow, wind
  • Must be comfortable navigating uneven terrain and stairways in a natural outdoor environment
  • Ability to work under pressure with a high level of patience and professionalism
  • Comfort working in a guest-focused environment where attentiveness is essential

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