SPA Manager

Company Description

Job Description

• We are seeking an experienced and visionary Spa Manager to lead our luxury spa facility in Mansard Riyadh, A Radisson Collection Hotel.
• As Spa Manager, you will be responsible for overseeing all aspects of spa operations, ensuring exceptional guest experiences, and driving business growth while maintaining the highest standards of service excellence.
• This is an exciting opportunity to lead a dynamic team in one of the region's most prestigious hospitality environments, where your strategic vision and operational expertise will directly impact our organization's success and reputation.
• Lead, mentor, and motivate a diverse spa team, fostering a collaborative and supportive work environment that encourages professional development and continuous improvement
• Oversee all daily spa operations, including scheduling, resource allocation, and workflow optimization to ensure seamless service delivery
• Develop and implement strategic initiatives to enhance guest experiences, increase customer satisfaction, and build long-term loyalty
• Manage financial performance, including budgeting, revenue forecasting, cost control, and pricing strategies to maximize profitability
• Maintain rigorous quality assurance standards across all spa treatments and services, conducting regular audits and implementing corrective actions as needed
• Coordinate with hotel departments and external partners to create integrated guest journeys and support marketing initiatives
• Innovate and develop new spa treatments, wellness programs, and promotional offerings that align with market trends and guest preferences
• Ensure compliance with health, safety, and regulatory requirements, maintaining detailed documentation and conducting staff training on protocols
• Analyze operational metrics and guest feedback to identify opportunities for improvement and make data-driven decisions
• Manage vendor relationships, procurement, and inventory to optimize quality and cost-effectiveness
• Conduct performance reviews, provide constructive feedback, and support staff onboarding and training programs
• Handle guest concerns with empathy and professionalism, resolving issues decisively while maintaining transparency and service excellence

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; certification in Spa Management, Wellness, or similar discipline is preferred
• Minimum 3 or more years of progressive experience in spa or hospitality management, with proven track record of leading teams and managing operations
• Demonstrated expertise in financial management, budgeting, revenue analysis, and business performance optimization
• Strong leadership and people management skills with the ability to inspire, develop, and retain high-performing teams
• Exceptional guest service orientation with a commitment to delivering luxury experiences and exceeding expectations consistently
• Comprehensive knowledge of spa treatments, wellness concepts, industry trends, and best practices in the spa and hospitality sector
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and engage with diverse, international clientele
• Proficiency in spa management software, point-of-sale systems, and other relevant technology platforms
• Strong analytical and problem-solving abilities with a detail-oriented approach to quality assurance and operational excellence
• Strategic thinking and visionary mindset with the ability to innovate and drive organizational growth
• Knowledge of health, safety, compliance, and regulatory requirements specific to spa and wellness facilities
• Flexibility and resilience in a fast-paced, dynamic environment with the ability to manage multiple priorities and adapt to changing circumstances
• Proven ability to manage vendor relationships, negotiate contracts, and optimize procurement processes
• **Additional Information** **Why Join Radisson Hotel Group?**
• **Live the Magic of Hospitality -** Be part of a team that creates **exceptional experiences and memorable moments** every day.
• Let your **Yes I Can!** spirit shine as you bring hospitality to life.
• **Build a Great Career -** No matter your background or experience, we invest in your **growth, learning, and career development**—helping you reach your full potential.
• **Experience the Team Spirit -** Join a workplace that’s **inclusive, fun, and meaningful**.
• We celebrate diversity, support one another and foster a sense of belonging through our **Employee Resource Groups and inclusion initiatives**.
• **Lead with Your Ambition -** Your ideas, passion and drive matter!
• We empower you to **make a difference**—in hospitality, your community and beyond.
• **Enjoy Global & Local Perks -** No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide.
• Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
• **Join us in shaping the future of hospitality!** If you’re ready to **bring your talent, energy, and passion**, we’d love to hear from you.
• Apply now and let’s make every moment matter.
• We welcome applicants from all **backgrounds, abilities, and experiences**.
• If you need any adjustments during the application process, please let us know.