Spa Manager

Role Overview

Spa Operations & Guest Experience

• Oversee the daily operations of the spa, ensuring all services are delivered with the highest quality and consistency.
• Ensure the spa environment is relaxing, clean, and welcoming, fostering a sense of well-being for every guest.
• Provide leadership to the spa team, ensuring all staff uphold Miraval's commitment to mindfulness, professionalism, and emotional balance.
• Monitor guest satisfaction and regularly gather feedback to refine services.
• Cultivate strong relationships with guests, offering personalized wellness recommendations.
• Ensure all treatments, services, and guest interactions reflect Miraval's philosophy of personal transformation and well-being.

Team Leadership & Staff Development

• Lead, mentor, and motivate the spa team to provide exceptional service and embody Miraval's core values.
• Manage staff schedules, performance reviews, and training programs.
• Conduct regular training sessions on treatment techniques, guest relations, and wellness-based practices.
• Foster a culture of empathy, support, and excellence for a cohesive team dynamic.

Spa Program Development & Integration

• Collaborate with the Director of Wellness/Associate Director of Wellness to design and implement new spa programs.
• Stay updated on the latest wellness trends and incorporate new spa treatments, techniques, and experiences.
• Develop specialized wellness retreats, well-being treatments, and seasonal spa experiences.
• Integrate spa programs with other fitness and wellness activities for a holistic guest experience.

Operational Excellence & Compliance

• Manage spa budgeting, inventory, and supply ordering to ensure cost-effective operations without compromising quality.
• Ensure all spa equipment and facilities are properly maintained and compliant with safety standards.
• Monitor spa revenue, track performance metrics, set goals, and drive performance improvements.
• Ensure compliance with all local regulations and wellness standards, including safety, professionalism, and cultural sensitivity.
• Maintain guest records and ensure privacy protocols are followed at all times.
• Ensure guest satisfaction surveys exceed targets and KPIs are achieved.

Collaboration & Strategic Vision

• Collaborate with the Programs and Activities team and other resort departments to create a seamless guest experience integrating spa treatments with fitness, yoga, and wellness programming.
• Work with the marketing team to promote the spa, increase guest engagement, and develop content for promotional materials.
• Report to the Director of Wellness/Associate Director of Wellness with insights into spa operations, guest feedback, and new initiatives.

Guest Engagement & Emotional Support

• Build strong personal relationships with guests and offer personalized consultations to meet their well-being goals.
• Provide ongoing guidance and emotional support for guests throughout their spa journey.
• Guide guests through their spa and wellness journey so they leave feeling balanced, relaxed, and emotionally refreshed.

Qualifications

• Bachelor's degree in spa management, wellness management, health and wellness, or related field.
• Minimum 3 years of experience in spa management or a leadership role within a luxury wellness resort or destination spa.
• Extensive experience in large spa operations, guest relations, and developing wellness programs in a high-end setting.
• Advanced certifications in spa therapies or mindfulness-based wellness practices.
• Proficiency in English; Arabic language skills are a plus.
• Passion for wellness, mindfulness, and emotional well-being with a strong desire to create a transformative spa experience.

Skills & Abilities

• Strong leadership and management skills with the ability to inspire, guide, and develop a team of spa professionals.
• Exceptional communication skills for engaging guests, team members, and senior management with professionalism and compassion.
• Ability to create a supportive, inclusive environment that empowers guests and staff.
• Strong organizational skills to manage all aspects of spa operations, including scheduling, budgeting, and guest services.
• Proficiency with digital tools for scheduling, program management, and guest tracking.

Compensation & Benefits

• Competitive tax-free salary based on experience and industry standards.
• Accommodation provided by the resort.
• Full medical insurance as per Saudi labor laws.
• Flight allowance and paid vacation.
• Access to Miraval's well-being programs and professional training opportunities.
• Career growth opportunities within the Hyatt/Miraval brand.