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Spa Concierge

Mandarin Oriental Hotel Group
Qatar, QAT
Mid-Senior
3 weeks ago
Customer Service ExcellenceComplaint ResolutionFront Desk OperationsReservations ManagementUpselling TechniquesHospitality Software (PMS)
Free

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Key skills for this role

Customer Service ExcellenceComplaint ResolutionFront Desk Operations
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Overview

  • As a Spa Concierge, you will be responsible for the following duties:
  • Assist in the operations of all spa & wellness areas as required:
  • Spa Reception

• Spa Retail Area

  • Boutique
  • Consultation Lounge

• Spa Suites Arrival

  • Spa Thermal & Changing facilities
  • Tea Lounges

• Fitness & Wellness

  • Maintain the cleanliness of The Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness areas, spa suites and pool. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards
  • Will be expected to aid therapists in setting up for treatments and clearing away after
  • Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen
  • Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance
  • Must be a team player and assist all spa and hotel colleagues where necessary
  • Ability to perform opening and closing duties
  • Must have a thorough understanding of Spa Soft, all treatments and services offered in the Spa & Wellness division and all retail products
  • Must have good telephone skills and follow required telephone etiquette
  • Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner
  • As a Spa Concierge, we expect from you:
  • Minimum 1 year of experience working in a service environment is a must
  • Must have good knowledge on computer systems is a must
  • Our commitment to you
  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  • A competitive salary and benefits packages
  • Transportation and Housing provided
  • Relocation and Vacation Tickets

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