Spa Attendant

Company Description

Job Description

Key Responsibilities

• Maintain the cleanliness, hygiene, and presentation of all spa areas, including treatment rooms, relaxation lounges, locker rooms, and wet facilities.
• Prepare and reset treatment rooms before and after guest sessions according to luxury spa standards.
• Ensure towels, linens, robes, slippers, and guest amenities are clean, organised, and fully stocked at all times.
• Monitor and replenish spa supplies while reporting shortages or operational needs to management.
• Support spa therapists by preparing treatment rooms, equipment, and amenities as required.
• Ensure all spa facilities remain safe, organised, and fully operational throughout service periods.
• Assist guests with directions, amenities, and general requests while maintaining a warm and professional approach.
• Follow all hygiene, sanitation, health, and safety procedures in accordance with spa protocols.
• Handle waste disposal and linen management according to operational and hygiene standards.
• Report maintenance concerns, equipment issues, or safety hazards promptly.
• Support the wider spa and wellness team to ensure smooth daily operations and exceptional guest experiences.
• Uphold FAENA grooming, presentation, and luxury hospitality standards at all times.
• Ensure full compliance with Forbes standards, maintaining exceptional cleanliness, service quality, attention to detail, and operational excellence at all times.

Qualifications

• Previous experience in a spa, wellness, luxury hotel, or hospitality environment preferred.
• Strong understanding of hygiene, cleanliness, and safety standards.
• Excellent attention to detail and organisational skills.
• Positive attitude with a guest-focused and team-oriented approach.
• Ability to work efficiently in a fast-paced luxury environment.
• Strong communication and interpersonal skills.
• Ability to handle physical tasks including lifting, cleaning, and room preparation duties.
• Professional grooming and presentation aligned with luxury hospitality standards.
• Experience working within a Forbes standard hotel or luxury spa environment is highly advantageous.
• Fluent English communication skills required; additional languages are considered an advantage.