Solutions Strategy & Operations Manager

There are early foundations in place, but much of the long-term system still needs to be built — from maturing key metrics that matter, the cadences that drive decisions, the playbooks that scale. This is a rare chance to build that system from the ground up and shape how a fast-growing, high-stakes function runs for years to come.

This person will be a strategic thought partner and hands-on operator who is equally comfortable thinking big-picture with senior leadership and getting into the weeds to build the systems, models, and processes that let the org run on real data. They'll work cross-functionally with RevOps, GTM, and Finance to bring ideas to life quickly and iterate as the business evolves.

What you’ll do

Establish key metrics and compensation models

Evaluate performance of the business, drivers and trends, and guide targeted action plans

Build, refine and optimize headcount and capacity models to ensure we make the right investments

Build, refine and optimize segmentation and coverage modeling to ensure we deliver the right service model that ultimately leads to revenue growth

Build and operationalize frameworks such as health signals, customer maturity models and corresponding playbooks that drive usage and growth

Build and operationalize dashboards that surface the right KPIs and insights at the right time to drive action across all levels of the organization

Build and operationalize an end-to-end operating cadence for the leadership team to support fast, informed decision-making

Serve as a trusted advisor to the leadership team; You can think big picture and also lean in to figure out how to get things done iteratively

Partner closely with cross-functional stakeholders in RevOps, Go to Market, Finance and more to bring concepts to life rapidly, and iterate and evolve together

Incorporate a global mindset into your work, taking into account local nuances and input and ensuring global plans stick regionally

You may be a fit if

Experience in Sales or Customer Strategy and Operations

Experience with pre-sales (e.g. sales engineering), direct sales and technical services teams

Builder mindset - you are comfortable building from the ground-up and are adept at flexing between launch and iterate vs. going deep

Strong analytical and modeling skillset

Strong operations mindset - you have an eye for critical foundations such as capacity modeling, staffing, planning and process

Excellent stakeholder management skills, comfortable operating across levels and audiences to get things done

Strong project management skills, you can clearly outline what needs to happen and know how to keep your team informed and engaged

Consulting, finance and/or data science background

Customer-facing experience

Experience in Business Operations, Sales or Services strategy & ops

Experience with company strategy such as localization, pricing, etc.

Experience with consumption based pricing

Experience with customer frameworks such as health scores and maturity models — but with an open-mindedness to evolve them to meet our business needs