Solutions Engineer - Sr.

About the role

Responsibilities

• Lead integrations and initiatives from discovery and solution design through implementation and launch; own quarter-length projects and define milestones, dependencies, and delivery expectations.
• Advise partners, restaurant groups, and strategic initiatives; translate business needs into scalable, reliable technical approaches.
• Diagnose API and integration problems using logs, requests, responses, authentication flows, and system behavior; navigate ambiguity and tradeoffs.
• Identify risks, dependencies, and gaps; coordinate mitigation and communicate delivery changes, blockers, and risks promptly.
• Partner with Product and Engineering to clarify scope, investigate challenges, and select short- and long-term solutions.
• Act as an escalation point and maintain expertise across APIs, integrations, and the technical ecosystem; meet SLAs and implementation commitments.
• Partner with Security to meet security and compliance standards and identify potential risks.
• Collaborate with Sales, Partnerships, Support, Product, and Engineering to connect technical decisions with business outcomes.
• Create troubleshooting approaches, implementation patterns, guardrails, guides, playbooks, and resources that improve quality and partner self-service.
• Work with Engineering domain owners on incidents and investigations using logs and observability tools; resolve issues and prevent recurrence.
• Identify product improvements from technical patterns, implementation challenges, and partner feedback.

Minimum qualifications

• Significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role.
• Deep experience with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations.
• Experience reviewing logs, debugging API requests and responses, and diagnosing complex integration issues.
• Successfully led complex technical implementations from discovery through production launch.
• Comfortable owning complex quarter-length initiatives and driving work across multiple stakeholders.
• Able to navigate ambiguity, identify risks and dependencies, and drive technical decisions toward resolution.

Preferred qualifications

• Strong communication skills and ability to explain technical concepts and tradeoffs to technical and non-technical audiences.
• Experience partnering with Engineering and Product to investigate technical challenges and deliver scalable solutions.
• Ability to balance multiple complex priorities in a fast-paced global environment; sound technical judgment and effective collaboration.
• Restaurant technology, hospitality technology, SaaS platforms, or system integrations experience is a plus.

Benefits and perks

• 20 days of paid vacation, birthday time off, and up to 20 days per year working from almost anywhere.
• Company-paid therapy and Headspace subscription, annual company-wide week off, paid parental leave, and paid volunteer time.
• Development dollars, leadership development, on-demand learning, travel discounts, employee resource groups, and private health and dental insurance.
• Life and disability insurance; role may be eligible for annual bonus and equity grant.

Workplace and flexibility

• Hybrid workplace with an expectation of working in the office two days a week.
• Schedule accommodates a global workforce; some communications outside conventional business hours may be needed to collaborate internationally, support restaurant partners, or address urgent matters.

Compensation

• Expected compensation range in Toronto, Canada, including commission and/or bonuses, is CAD $120,000–$130,000.
• Compensation depends on factors including market benchmarks, location, and experience; role offers base salary and benefits.