Solutions Engineer - Splunk
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Technical Expertise: Serve as a subject matter expert on Splunk products and solutions, providing technical guidance and support to strategic accounts.
- Solution Development: Design, develop, and implement customized solutions that align with customers' desired business outcomes and demonstrate quantifiable, measurable value.
- Customer Engagement: Collaborate with sales teams to understand customer requirements and operational pain, deliver compelling presentations, and demonstrate the value of Splunk solutions.
- Account Management: Build and maintain strong relationships with our technical champions, ensuring their long-term success and satisfaction.
- Problem Solving: Identify and resolve technical issues, ensuring customer satisfaction and successful deployment of Splunk products.
- Training and Support: Conduct training sessions and workshops for customers, enabling them to maximize the use of Splunk solutions.
- Event Participation: Demonstrate Splunk products and services to customers on-site, remotely via webinars, and at field events such as conferences and trade shows.
- Continuous Improvement: Work closely with the presales team and management to develop and continually improve working practices, standard methodologies, and presales processes.
Qualifications
- Experience: Minimum of 5 years of experience in a solutions engineering or similar role, preferably within the data analytics or IT industry, with a focus on strategic accounts.
- Technical Skills: Proficiency in Splunk products or similar, data analytics, and operational intelligence. Strong knowledge of IT infrastructure, cloud technologies, and security protocols.
- Domain knowledge: Either, security operations, Observability, DevOps, IT operations, big data or log management.
- Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences.
- Problem Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer needs.
- Great Teammate: Ability to work collaboratively with multi-functional teams, including sales, product development, and customer support.
Education
Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degrees or certifications in relevant areas are a plus.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
About Cisco
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