Solutions Engineer

Overview

Business Analysis & Solution Design

• Work closely with clients to gather, structure and validate business and functional requirements before any delivery activity begins.
• Map client requirements to the platform's capabilities, identifying what is supported natively, what requires configuration, and what represents a genuine gap.
• Draft and own the Business Solution Document (BSD) including platform configurations, workflow definitions and integration specifications, and get it signed off by all relevant stakeholders.
• Develop deep functional knowledge of at least one of the platform's core modules: payments, collections, disbursements, cards, lending, wallets or open banking, and grow that coverage over time.

Platform Configuration & Functional Engineering

• Own the configuration of the platform for each client implementation, translating approved BSDs into live, working system setups.
• Conduct and assess hygiene testing on the initial environment provided by the internal quality team, approve configurations and manage handover to the client.
• Validate that configured environments meet agreed functional requirements before any client-facing demonstration or UAT session.
• Support SIT, UAT and client demos, prepare and run functional demonstrations for the client, support the client throughout UAT, and help triage, track and close defects.

Gap Management & Engineering Coordination

• Proactively identify gaps between client requirements and current platform capabilities, and document them clearly with business impact and proposed resolution.
• Coordinate with the Product and Engineering teams to communicate gaps, agree on feasibility, and track resolution through to delivery.
• Act as the functional bridge between client-facing delivery and internal engineering, translating business language into technical context and vice versa.

Client Expectation & Stakeholder Management

• Set clear, honest expectations with clients on platform capabilities, articulating what the system can do out of the box, what requires configuration effort, and what is outside current scope.
• Present solution designs and BSD outcomes to client stakeholders, walking them through functional decisions and configuration rationale.
• Manage client-side functional queries throughout the implementation lifecycle, maintaining confidence and clarity at every stage.

Experience & Background

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business or a related field.
• 4–7 years in a functional consulting, solutions engineering, business analysis or implementation role within fintech, banking technology or enterprise software.
• Hands-on functional experience with the lending module (loans or cards) is required.
• Hands-on experience writing Business Solution Documents or Functional Specifications, you know how to produce a document that engineering can build from and clients can sign off on.

Functional & Technical Skills

• Solid functional understanding of at least one financial services domain: payment rails, collections, disbursements, reconciliation, card issuing or lending workflows.
• Ability to read and interpret API documentation, you can trace integration flows, spot mismatches and flag technical risks without needing an engineer to translate.
• Comfort working across both business and technical domains, you can run a requirements workshop with a client's operations team in the morning and a gap review with engineers in the afternoon.
• Systematic approach to gap analysis, you identify what is missing, document it precisely, assess the impact, and drive it to resolution.
• Expert in Tools:
• Microsoft Office (Word, Excel, PowerPoint): for BSDs, configuration specs, trackers and client presentations.
• Confluence: documentation, requirements and knowledge sharing.
• Jira: managing user stories, gaps, defects and delivery tasks.
• Figma: reviewing UI/UX designs and walking through flows with clients and engineering.

Soft Skills & Culture

• Clear, direct communicator, you know how to say 'the system cannot do that' in a way that preserves trust and proposes a path forward.
• Detail-oriented and structured, BSDs, configuration specs and testing checklists are things you take seriously, not rush through.
• Collaborative by default, you work closely with PMs, engineers, QA and clients without needing hard boundaries to know your lane.
• Arabic native and very good English command is a must for client-facing contexts across the GCC.
• ****Role Boundaries:****
• To set the right expectations internally and externally, the Solutions Engineer is not expected to:
• Own or manage project timelines, that is the Project Manager's responsibility.
• Consult clients on market strategy or industry best practices beyond the platform's scope.
• Drive technology architecture decisions, that sits with Engineering and Product.
• Independently develop or deploy code, configuration is in scope, custom engineering is not.
• Conduct market analysis or competitive positioning for clients.
• ****Nice to Have:****
• Experience configuring SaaS or API-driven platforms, comfortable working inside a system, not just describing it.
• Prior experience at a fintech infrastructure, core banking or payments platform company (e.g., Temenos, Mambu, Checkout.com or similar)
• Previous experience as a functional or techno-functional consultant
• Familiarity with SAMA regulatory frameworks and GCC compliance requirements.
• Experience working in a startup or scale-up delivery environment where processes are still being built.
• Arabic language proficiency.
• CBAP, CCBA or any Agile/product certifications