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greenhouse

Solutions Engineer

Heartflow
Charlotte, USA
Junior · 2+ years experience
Onsite
Discovered 1 weeks ago
linuxvmware

Full Job Posting

Job Responsibilities

  • Guide HeartFlow’s customers through the process of implementing our unique SaaS non-invasive diagnostic technology.
  • Be a customer resource for information on HeartFlow’s technology, network protocols, security and data protections associated with transfer of medical imaging data over the Internet, cloud hosted platforms and SaaS solutions.
  • Contribute as HeartFlow gainS worldwide adoption of our novel FFRCTproduct by providing knowledgeable responses to customer inquiries and issues.
  • Contribute to high-performing, global Field Engineering team by sharing new information and leveraging group wisdom
  • Demonstrate discipline to work independently
  • Provide prompt documentation and complete resolution of reported issues and help manage knowledge base for customer issues.
  • Deliver customer feedback into HeartFlow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in technology.

Skills

  • Needed:
  • Positive, professional personality, comfortable in front of groups/customers
  • Responsible, accountable, and ability to work well within teams and cross-functionally
  • Comfortable in high pressure situations, and ability to assess priorities
  • Healthcare IT - Working knowledge of HL7, Clinical workflows, PACS, DICOM, HIPAA requirements and PHI protections
  • Technical skills required:
  • Linux - experience shell scripting, troubleshooting, services, logs
  • Networking – demonstrated experience troubleshooting IP, routing, connectivity, and latency issues.
  • Security - Understanding of data protection, encryption. Knowledge of web services, certificates
  • VMware - Experience deploying and troubleshooting VMs, working knowledge of ESX features
  • Educational Requirements & Work Experience:
  • Eng or B.S. in Computer Science preferred
  • 2+ years working in Linux environment
  • Knowledge of virtualization technologies required
  • Experience supporting large-scale websites and/or web-based products
  • 2+ years’ experience working in the health care industry
  • Demonstrated customer facing skills
  • Special Working Conditions:
  • This position will be remote, with several weeks required training and quarterly visits to headquarters in CA
  • The responsibilities of this position sometimes require working evenings and weekends, with little advance notice
  • Required to be on call 24/7 as needed
  • Travel to customer locations (up to 60-80%)
  • This position has an estimated base salary of $90,000-$120,000 per year, and bonus. Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination. Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals. Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with “@heartflow.com” and B) the position described is found on our careers site at www.heartflow.com/about/careers/.

Qualifications

  • Positive, professional personality, comfortable in front of groups/customers
  • Responsible, accountable, and ability to work well within teams and cross-functionally
  • Comfortable in high pressure situations, and ability to assess priorities
  • Healthcare IT - Working knowledge of HL7, Clinical workflows, PACS, DICOM, HIPAA requirements and PHI protections
  • Linux - experience shell scripting, troubleshooting, services, logs
  • Networking – demonstrated experience troubleshooting IP, routing, connectivity, and latency issues.
  • Security - Understanding of data protection, encryption. Knowledge of web services, certificates
  • VMware - Experience deploying and troubleshooting VMs, working knowledge of ESX features
  • 2+ years working in Linux environment
  • Knowledge of virtualization technologies required
  • Experience supporting large-scale websites and/or web-based products
  • 2+ years’ experience working in the health care industry
  • Demonstrated customer facing skills
  • This position will be remote, with several weeks required training and quarterly visits to headquarters in CA
  • The responsibilities of this position sometimes require working evenings and weekends, with little advance notice
  • Required to be on call 24/7 as needed
  • Travel to customer locations (up to 60-80%)

Preferred Qualifications

  • Eng or B.S. in Computer Science preferred
  • This position has an estimated base salary of $90,000-$120,000 per year, and bonus. Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination. Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals. Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with “@heartflow.com” and B) the position described is found on our careers site at www.heartflow.com/about/careers/.

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