Solutions Engineer

Role overview

Customer solutions and sales support

• Partner with sales representatives on prospective customer and business partner activities; discover customer needs and understand their technical environments and business problems.
• Deliver technical presentations, answer technical questions, and demonstrate product capabilities.
• Design secure, scalable solutions across on-premises, cloud, and hybrid environments; lead customer evaluations and proofs of concept.
• Identify objections, develop and defend proposals, and support RFP, RFI, security questionnaire, and technical tender responses.

Partner and internal collaboration

• Support partner discovery calls, demonstrations, proposals, events, and technical and functional enablement.
• Collaborate with product management, engineering, support, and professional services to resolve technical issues and represent regional customer needs.
• Represent the company at trade shows, user groups, conferences, and virtual webinars; serve as a market expert on products and competition.

Qualifications

• A four-year technical degree, ideally in Computer Science or IT, is preferred; adequate career experience may substitute.
• At least three years of IT experience in technical presales, technical consultancy, development, or technical support.
• Strong presentation and public relations skills, with ability to educate and train in a technical environment.
• General knowledge of several technologies such as file transfer protocols, SQL, networking, identity, APIs, Windows, Linux, cloud, hybrid infrastructure, and containers.
• Previous workflow development or scripting experience in any language; security fundamentals covering encryption, identity, network security, data protection, compliance, and secure deployment.
• Ability to work with Middle East partners and distributors and collaborate with international and remote teams; occasional travel required.
• Experience in MFT, data integration, or job scheduling solutions is a plus.