Solutions Architect, Observe

WHAT YOU BRING:

• 8+ years in customer-facing technical roles; Solutions Architect, Staff/Principal engineer, observability engineer, or SRE; with a demonstrated shift from hands-on execution to architecture-level thinking
• Deep expertise in observability platforms and telemetry systems at scale, including data modeling tradeoffs across logs, metrics, and traces
• Strong hands-on experience with OpenTelemetry: instrumentation strategies, collector configuration, exporters, and multi-signal pipeline design
• Proven ability to design or lead migrations from commercial observability platforms (Splunk, ELK, Datadog, New Relic, Dynatrace) to modern alternatives
• Experience assessing complex enterprise environments and producing architectural designs that are durable, scalable, and practical to implement
• Solid understanding of cloud platforms (AWS, GCP, Azure), containerized workloads, and Kubernetes-based environments
• Strong communication skills; credible with both hands-on engineering teams and senior technical leadership
• Experience producing high-quality technical documentation: architecture diagrams, design decision records, runbooks, implementation plans
• Exposure to AI-assisted observability or AIOps
• NICE TO HAVE:
• Background in SRE, platform engineering, or DevOps with firsthand experience operating production observability at scale
• Experience authoring internal standards, reference architectures, and enablement content for post-sales or pre-sales teams
• Experience building or maintaining demo or lab environments for internal field teams
• Familiarity with Kubernetes-native observability patterns and cloud-native monitoring tooling
• Experience working in or alongside professional services organizations
• Experience working directly with Observe.
• KEY PERFORMANCE INDICATORS
• Time-to-first-value for new Observe customers
• Customer satisfaction scores (post-engagement NPS/CSAT)
• On-time and on-scope delivery rate
• Escalation rate and time to resolution
• Observe consumption growth attributable to successful implementations
• Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
• How do you want to make your impact?
• For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com