Solutions Architect
Role Overview
Element develops a sovereign, interoperable and secure communications platform for government, defence and public sector organisations.
We are a for-profit company committed to open source, building on Matrix; the open communication standard created by the same team behind Element.
Element works closely with organisations including the NATO, United Nations, and more than 35 governments to provide sovereign workplace solutions for public administration.
We are building something important for highly regulated and security-sensitive environments, and we cannot do that without a diverse and high-performing team.
Our hiring process is designed to be respectful, transparent and fair.
Our Values.
• We care about the greater good
• We work together in the open
• We are proud of how we serve our customers
• We are ambitious and iterate rapidly
Job requirements
The impact you’ll make.
This is a hybrid role within the Customer Success organisation, combining pre-sales and technical delivery responsibilities.
You will split your time approximately 50/50 between Pre-Sales Engineering (working with Account Executives to land new business) and Post-Sales.
You’ll serve as both a trusted advisor for new customers and a key technical partner for existing ones—driving adoption of Element and Matrix across high-profile institutions.
You’ll focus predominantly on the English-speaking market (primarily UK and US), while supporting international opportunities as needed.
What you’ll be doing.
• Pre-Sales Engineering Support Account Executives during sales cycles with technical expertise. Deliver product demos, architecture reviews, and technical deep-dives. Engage in discovery conversations to understand customer pain points. Provide solution sizing, integration guidance, and technical validation. Contribute to RFP responses and formal proposals. Stay current with the collaboration and communications landscape. Represent the voice of prospective customers internally.
• Post-Sales Delivery and Technical Customer Success Lead the design of customer solutions using Matrix and Element’s stack. Own technical delivery from requirements gathering through deployment. Act as a mediator between customer needs and Element’s product roadmap. Provide guidance on installation, configuration, scaling, and integration. Manage scope, risks, and timelines for implementation work. Help improve our documentation and internal processes.
Job responsibilities
What we're looking for.
Key Skills for This Role
Full Job Posting
Job description
We care about the greater good
We work together in the open
We are proud of how we serve our customers
We are ambitious and iterate rapidly
Job requirements
- Pre-Sales Engineering Support Account Executives during sales cycles with technical expertise. Deliver product demos, architecture reviews, and technical deep-dives. Engage in discovery conversations to understand customer pain points. Provide solution sizing, integration guidance, and technical validation. Contribute to RFP responses and formal proposals. Stay current with the collaboration and communications landscape. Represent the voice of prospective customers internally.
- Support Account Executives during sales cycles with technical expertise.
- Deliver product demos, architecture reviews, and technical deep-dives.
- Engage in discovery conversations to understand customer pain points.
- Provide solution sizing, integration guidance, and technical validation.
- Contribute to RFP responses and formal proposals.
- Stay current with the collaboration and communications landscape.
- Represent the voice of prospective customers internally.
- Post-Sales Delivery and Technical Customer Success Lead the design of customer solutions using Matrix and Element’s stack. Own technical delivery from requirements gathering through deployment. Act as a mediator between customer needs and Element’s product roadmap. Provide guidance on installation, configuration, scaling, and integration. Manage scope, risks, and timelines for implementation work. Help improve our documentation and internal processes.
- Lead the design of customer solutions using Matrix and Element’s stack.
- Own technical delivery from requirements gathering through deployment.
- Act as a mediator between customer needs and Element’s product roadmap.
- Provide guidance on installation, configuration, scaling, and integration.
- Manage scope, risks, and timelines for implementation work.
- Help improve our documentation and internal processes.
Job responsibilities
- Fluent English (C1+)
- Excellent communication and stakeholder engagement skills
- Strong understanding of modern infrastructure: Linux, Kubernetes, Helm
- Working knowledge of database technologies (e.g., PostgreSQL, SQL)
- Familiarity with directory services and authentication (LDAP, AD, OIDC, SSO)
- Experience in technical roles serving enterprise or government clients
- Familiarity with scripting or programming (Python, JS, or similar)
- Familiarity with web technologies and client/server architecture
- Familiarity with Git
- Fluency in other European languages, particularly German or French
- Familiarity with VoIP, E2EE, or decentralised systems
- Experience working in/with the public sector in UK/US
- Contributions to or experience with open source projects
- UK Security Clearance
- Knowledge of mobile platforms (iOS, Android)
- Familiarity with mobile device management technologies
Job benefits
- Meaningful, mission-driven work in open source
- 40 days of annual leave (incl. local bank holidays)
- Share options
- Discretionary annual bonus
- Healthcare cover
- Professional development budget
- Access to a wellbeing platform
- Home Office allowance
- Company socials
- Family-friendly environment
- HR initial call (non technical) - Up to 30 min
- First stage interview - Up to 45 min
- Last stage interview - Up to 60 min
About Element
Private UK software company providing Matrix-based encrypted messaging and collaboration services to governments, enterprises, and communities.
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