Solution Engineer

Role overview

Client implementation

• Support end-to-end implementation from onboarding through testing, certification, and production go-live.
• Support REST API, file upload, SFTP, ERP, and other supported integration modalities.
• Participate in technical discovery and solutioning to determine implementation approaches.
• Assist with test environment setup, configuration, and integration readiness.
• Respond to client and internal technical questions; support certification, production readiness, and post-launch warranty.
• Own assigned implementation tasks, escalate complex risks, and maintain documentation and project updates.

Troubleshooting and collaboration

• Investigate integration, configuration, and implementation issues using diagnostic tools and system information.
• Analyze API requests and responses, file structures, payment workflows, and logs to identify causes and solutions.
• Work with Technical Sales, Product, Engineering, Client Engagement, Support, and other teams to resolve technical blockers.
• Document technical findings, troubleshooting steps, and recommended solutions; contribute to product testing and validation.

Projects and process improvement

• Support special initiatives requiring technical analysis, implementation support, testing, or reporting.
• Identify process automation opportunities and develop or improve automated workflows using tools such as Microsoft Power Automate where appropriate.
• Translate automation needs into practical solutions and help reduce manual effort and improve delivery quality.
• Contribute to standardized processes, implementation documentation, and team knowledge sharing.

Qualifications and experience

• 3–5 years in Solutions Engineering, Technical Sales, implementation consulting, technical support, or a comparable client-facing technical role.
• Hands-on experience with REST APIs, file-based integrations, SFTP, and/or ERP solutions.
• Independent ownership of client-facing technical issues and sound judgment about escalation.
• Strong troubleshooting, analytical, and problem-solving skills.
• Clear communication of technical concepts to technical and non-technical stakeholders.
• Ability to manage multiple priorities and adapt to ad-hoc projects and changing business needs.
• Strong organization and attention to timelines, delivery quality, and stakeholder communication.

Advantageous experience

• Postman, SQL, Kibana, SEQ, Jira, Confluence, or equivalent tools are advantageous.
• Payments, fintech, banking, or financial services experience is advantageous.
• North American client or US time-zone experience is beneficial.
• Exposure to Microsoft Power Automate or equivalent workflow automation is advantageous.

Benefits

• Leave includes earned, sick, casual, national holiday, parental, bereavement, and adoption or surrogacy leave.
• Benefits include group medical coverage, personal accident insurance, wellness allowance, and annual health check-ups.
• Broadband reimbursement, meal card support, commuting allowance, provident fund, gratuity, and pension are offered.
• The company describes an inclusive workplace and supports philanthropic initiatives and employee engagement.