Software Support Engineer - Tier 3

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.

The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.

Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.

The work we do together advances the world’s technology.

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.

We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Learn more about our benefits.

We are looking for a highly talented Software Support Engineer to join our unique team.

What’s in it for you?

Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed.

This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing.

What you'll be doing:

• Function as a technical support Tier for SW issues
• Contain all field SW escalations that don’t require code changes.
• Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases)
• Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
• Reproduce customer issues on internal systems. Perform Root Cause Analysis.
• Proactively identify points of failure and drive for resolution.
• Involvement in new SW development
• Take part in SW development road map milestones, new features reviews, and customer demos.
• Provide support-related inputs to be included in the next versions.
• Participate in new products introduction.
• On-site Projects:
• Perform new installations/SW upgrades.
• Troubleshoot complex cases and support local teams.
• Support Infrastructure:
• Develop training programs for field engineers and end users.
• Proactively drive support-related feature developments within the team.
• Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
• Customer Experience:
• Collect end-suer pain points and work on solutions.
• Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.

What should you have?

• Self-Learning capability and passion to learn new technology.
• At least 5 years’ experience in Technical Support or a position of like Tier 3
• Proven experience in learning and understanding multi-disciplinary, large-scale systems
• Willingness to work off hours and weekends and willingness to travel up to 20%
• Excellent English – verbal and written
• Proven experience with Microsoft \Linux operating systems.
• Required education: Bachelor/master’s degree in computer science and/or engineering and/or other technical degree.
• Advantage: experience in SW development / SW testing and integration

Applied Materials is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.