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Software Production Quality Engineer

IQVIA
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Software quality assuranceProduction release validationFunctional, integration, regression, system, performance, and user acceptance testingHealthcare ITFHIRHL7

Full Job Posting

Position summary

Ensures the quality, stability, performance, and reliability of software deployed within the NPHIES ecosystem.

Acts as a quality gate between development, implementation, and production operations, validating releases against functional, technical, security, and business requirements.

Release validation and testing

  • Validates releases before and after deployment, conducts production-readiness assessments, and supports quality reviews and go-live sign-off.
  • Tests features, enhancements, patches, and hotfixes; designs test plans, scenarios, and cases.
  • Validates healthcare integrations, FHIR APIs, HL7 message exchanges, and interoperability workflows.
  • Conducts regression, integration, system, user acceptance support, and production verification testing.

Production quality and improvement

  • Monitors production systems, analyzes incidents and recurring defects, performs root cause analysis, and validates issues before closure.
  • Establishes reliability and user-experience metrics, performs post-release checks, and recommends corrective and preventive actions.
  • Develops automated test frameworks and suites, integrates checks into CI/CD, and improves testing coverage and efficiency.

Compliance and collaboration

  • Validates NPHIES requirements, healthcare interoperability standards, FHIR resources, healthcare workflows, and data integrity.
  • Works with product, business, development, DevOps, support, and client teams on requirements, design, sprint and release planning, testing, and deployment.
  • Maintains test strategies, test plans, test cases, defect reports, validation documents, quality procedures, and operational runbooks.

Education and experience

  • Bachelor's degree in Software Engineering, Computer Science, Management Information Systems, or a related field.
  • At least 7 years of experience in software quality assurance, quality engineering, or production support.
  • Experience in Healthcare IT, Digital Health, Health Insurance, or payer-provider ecosystems.
  • Hands-on enterprise application validation in production and pre-production environments.

Technical qualifications

  • Experience with test planning, execution, defect management, release validation, and functional, integration, regression, system, performance, and user acceptance testing.
  • Strong understanding of STLC and SDLC; knowledge of FHIR, HL7, healthcare APIs, and NPHIES standards and workflows.
  • Experience with Postman, Swagger, or similar API testing tools; strong SQL and Oracle skills.
  • Experience analyzing logs and troubleshooting production issues; knowledge of CI/CD and automated testing frameworks.
  • Familiarity with cloud platforms, microservices, REST APIs, and distributed systems.

Professional competencies and preferred qualifications

  • Requires analytical and problem-solving ability, attention to detail, root cause analysis, risk assessment, stakeholder communication, cross-functional collaboration, and documentation skills.
  • Experience with NPHIES and healthcare claims workflows, and knowledge of eligibility, claims, authorization, and healthcare financial transactions, are preferred.
  • ISTQB certification or equivalent QA certification and experience with test automation tools are preferred.
  • Arabic proficiency is stated as mandatory; fluency in English is required.

Success measures

Deploys releases with minimal defects and no critical quality issues; improves quality metrics and reduces production defect leakage.

Successfully validates NPHIES compliance, reduces recurring incidents through root cause analysis, and increases automation coverage and testing efficiency.

Improves system stability, reliability, and customer satisfaction.

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