Software Licensing Help Desk Specialist

CONTRACT REQUIRED QUALIFICATIONS

• This following are REQUIRED for this position:
• - Applies fundamental concepts, processes, practices, and procedures on technical assignments.
• - Performs work that requires practical experience and training. Work is performed under supervision.
• - Provide technical assistance to computer users.
• - Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• - May provide assistance concerning the use of computer hardware and software, including printing and installations.
• - Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• - Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• - Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS

• The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:
• - If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
• - Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
• - Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• - Viewing computer screens and sitting for long periods of time.
• - Travel is not required.
• All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
• If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.