Software Engineering Team Lead
Role Overview
Lead Shipfusion's Development Support function across its PHP, MySQL, and React platform.
The team investigates production issues, supports customer-impacting incidents, reduces technical debt, and improves platform health.
Remote-first culture with an optional office in downtown Toronto.
Key Skills for This Role
Full Job Posting
Role overview
Lead Shipfusion's Development Support function across its PHP, MySQL, and React platform.
The team investigates production issues, supports customer-impacting incidents, reduces technical debt, and improves platform health.
Remote-first culture with an optional office in downtown Toronto.
Responsibilities
- Lead the team handling production issues, bug fixes, investigations, and platform stability; serve as technical escalation point.
- Write PHP and React production code and resolve issues across applications, MySQL databases, APIs, and frontend systems.
- Identify recurring support issues and deliver permanent engineering solutions.
- Review code for maintainability, performance, security, and consistency; mentor developers and establish engineering standards.
- Coordinate issue priorities with Product, Operations, Customer Success, and Engineering.
- Improve monitoring, logging, alerting, debugging, and internal tools; own deployments and assist with release management.
- Contribute to architecture improvements for scalability and reliability; monitor system and database health.
- Document recurring issues and troubleshooting guides and support incident management, root-cause analysis, and post-mortems.
Technology stack
- Core platform technologies: PHP, MySQL, and React.
- The listed technology stack also includes HTML5, JavaScript, REST APIs, Docker, AWS, Git, and RabbitMQ.
Required qualifications
- 3–5+ years of professional software development experience.
- Strong production PHP development experience and strong MySQL knowledge, including query optimization, indexing, and database performance.
- Experience building React applications and troubleshooting complex full-stack production issues.
- Experience leading developers or technical support teams; understanding of software architecture and scalable application design.
- Strong debugging, problem-solving, communication, code-review, and mentoring skills; ability to balance priorities while maintaining quality.
Nice to have
- Docker, AWS infrastructure, message queue systems, monitoring and observability, Agile teams, CI/CD, or automated testing experience.
- Experience supporting eCommerce or logistics platforms, including Shopify or Amazon.
Benefits and work environment
- Health and dental coverage, 15 paid vacation days, and five paid wellness days.
- Work-from-home stipend, new MacBook and workspace-peripheral budget, and optional downtown Toronto office.
- Gym membership subsidy, Calm app access, employee discounts, employee assistance program, and company social events.
- The role offers ownership and the opportunity to improve engineering processes and software supporting eCommerce shipments.
First-year outcomes
Improve production stability and reduce recurring incidents.
Build a high-performing Development Support team and shorten issue resolution times through better tools and processes.
Improve engineering quality through mentorship and code reviews, and strengthen monitoring, logging, and observability.
Use AI tooling to accelerate coding work toward goals.
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