Software Engineer (ServiceNow)

Key Responsibilities

• Design, develop, maintain, test, and document ServiceNow software applications, databases, and cloud services in accordance with industry best practices.
• Support the implementation of Sponsor-identified objectives and priorities for ServiceNow features, functions, and enterprise reference architecture.
• Actively contribute to Agile development ceremonies, utilizing Jira for sprint tracking and project delivery.
• Conduct comprehensive unit, functional, and user acceptance testing (UAT).
• Implement application security, accessibility, and development standards in alignment with system certification, accreditation, and Risk Management Framework (RMF) requirements.
• Formulate recommendations that provide business value—emphasizing UI/UX enhancement, reduction of Operations and Maintenance (O&M) overhead, and modernization of web-based components.
• Adhere to the Sponsor's document management plan, managing application code, data architectures, storage locations, and versioning requirements.
• Oversee and support Tier 1, Tier 2, and Tier 3 service management operations and incident resolution.
• Active Top Secret / SCI clearance with Polygraph (or Sponsor clearance eligibility).
• 5+ years of software engineering experience, including demonstrated on-the-job experience developing custom ServiceNow applications.
• Demonstrated experience analyzing and documenting web-based application, system, or service components and associated interfaces (including databases, web services, and APIs).
• Demonstrated experience interfacing with web-based databases and developing reporting/analytics capabilities.
• Demonstrated experience executing within an Agile software development framework utilizing Jira.
• Demonstrated experience utilizing version control software such as GitHub or Subversion.
• Demonstrated experience managing Tier 1, Tier 2, and Tier 3 support workflows using IT service management systems.
• Demonstrated experience creating IT documentation, including Standard Operating Procedures (SOPs), digital workflows, knowledge base articles, deployment checklists, architectural diagrams, and System Security Plans (SSPs).
• Demonstrated experience implementing technical solutions consistent with federal accessibility standards.
• Demonstrated experience supporting compliance or performance management applications.
• We encourage all candidates who meet the basic requirements to apply, even if you do not have any of the following experience:
• Demonstrated experience working directly with the Sponsor and partner IT organizations.
• Demonstrated experience designing or supporting learning, language development, or workforce compliance applications.
• Demonstrated experience working with cloud infrastructure and platform hosting environments.
• Technical proficiency with front-end and web technologies, including HTML5, CSS, XML, and JavaScript.
• Familiarity with copyright standards and Web Content Accessibility Guidelines (WCAG 2.0 AA).
• Demonstrated experience creating reports and dashboards using Tableau.
• ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) certification.
• The salary range provided for this position represents the anticipated base salary for successful candidates. Actual compensation will be determined based on a variety of factors, including relevant experience, education, certifications, skills, security clearance level, geographic location, market conditions, and internal equity. In addition to base salary, eligible employees may participate in Redhorse's comprehensive benefits programs and may be eligible for performance-based or other incentive compensation, where applicable. Redhorse Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at [email protected] Redhorse Corporation shall, in its discretion, modify or adjust the position to meet Redhorse’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in Redhorse’s sole discretion.

Required Experience/Clearance

Desired Experience

Additional information

Qualifications

• Familiarity with copyright standards and Web Content Accessibility Guidelines (WCAG 2.0 AA).