Software Engineer

Software Engineer

Job Description

Job Description Intelliops Event Management Operation Support Engineer Role Summary We are looking for an experienced Event Management and Integration Support Engineer with hands-on experience in Event Management platforms and integration with other applications for Events or Notification, Apache NiFi, Google Cloud Platform (GCP), Database Management (MySQL/Postgres), Linux administration, and scripting using Python/Groovy. The resource will be responsible for supporting and maintaining production integrations, monitoring event flows, troubleshooting application and infrastructure issues, executing approved changes, and ensuring platform stability. The role requires flexibility to work in shifts, participate in on-call support outside business hours, and perform planned production changes during weekends when required. Key Responsibilities Monitor and support Event Management platforms and related integrations in production and non-production environments. Troubleshoot event ingestion, event processing, normalization, enrichment, correlation, and forwarding issues. Support and administer Apache NiFi environments, including: Processor and process group monitoring Flow troubleshooting Controller services Parameter contexts REST/API-based integrations Queue and repository monitoring Performance and capacity issues NiFi service restart and recovery activities Support integrations between monitoring tools, Event Management platforms, ITSM tools, and other enterprise applications like Zabbix, Solarwinds, LogicMonitor, Datadog etc and applications using standard protocols like REST API, Webhook or SNMP. Manage and troubleshoot workloads hosted on Google Cloud Platform (GCP). Have working knowledge of relevant GCP services such as: Compute Engine Cloud Storage Pub/Sub Logging and Monitoring Networking Load Balancers Perform day-to-day administration and troubleshooting of Linux servers. Monitor CPU, memory, filesystem utilization, processes, services, network connectivity, and application logs. Perform log analysis and identify root causes for application and infrastructure issues. Develop and maintain automation and utility scripts using Python and/or Groovy. Work with REST APIs, JSON, XML, CSV, and other common integration data formats. Troubleshoot API connectivity, SSL/TLS certificates, authentication, firewall, and network-related issues. Participate in production incident troubleshooting and ensure that no production issue is overlooked. Coordinate with application, infrastructure, network, database, cloud, and vendor teams during incident resolution. Perform approved Change Requests (CRs), including production deployments, upgrades, configuration changes, and maintenance activities. Be available to execute planned changes during weekends or non-business hours when required. Participate in shift-based support based on operational requirements. Participate in on-call support outside normal business hours and respond to critical production incidents. Document troubleshooting procedures, known issues, operational runbooks, and standard operating procedures. Perform regular platform health checks and proactively identify operational risks. Support patching, upgrades, certificate renewals, and application lifecycle activities. The candidate need to work on the Incident, Service Request and resolve it within SLA Required Technical Skills Hands-on experience with Event Management / AIOps / Monitoring platforms Strong working knowledge of Apache NiFi Experience with Google Cloud Platform Good Linux administration and troubleshooting skills Experience with Python and/or Groovy scripting Experience with databases such as

Job Description (Posting).

Job Description Intelliops Event Management Operation Support Engineer Role Summary We are looking for an experienced Event Management and Integration Support Engineer with hands-on experience in Event Management platforms and integration with other applications for Events or Notification, Apache NiFi, Google Cloud Platform (GCP), Database Management (MySQL/Postgres), Linux administration, and scripting using Python/Groovy. The resource will be responsible for supporting and maintaining production integrations, monitoring event flows, troubleshooting application and infrastructure issues, executing approved changes, and ensuring platform stability. The role requires flexibility to work in shifts, participate in on-call support outside business hours, and perform planned production changes during weekends when required. Key Responsibilities Monitor and support Event Management platforms and related integrations in production and non-production environments. Troubleshoot event ingestion, event processing, normalization, enrichment, correlation, and forwarding issues. Support and administer Apache NiFi environments, including: Processor and process group monitoring Flow troubleshooting Controller services Parameter contexts REST/API-based integrations Queue and repository monitoring Performance and capacity issues NiFi service restart and recovery activities Support integrations between monitoring tools, Event Management platforms, ITSM tools, and other enterprise applications like Zabbix, Solarwinds, LogicMonitor, Datadog etc and applications using standard protocols like REST API, Webhook or SNMP. Manage and troubleshoot workloads hosted on Google Cloud Platform (GCP). Have working knowledge of relevant GCP services such as: Compute Engine Cloud Storage Pub/Sub Logging and Monitoring Networking Load Balancers Perform day-to-day administration and troubleshooting of Linux servers. Monitor CPU, memory, filesystem utilization, processes, services, network connectivity, and application logs. Perform log analysis and identify root causes for application and infrastructure issues. Develop and maintain automation and utility scripts using Python and/or Groovy. Work with REST APIs, JSON, XML, CSV, and other common integration data formats. Troubleshoot API connectivity, SSL/TLS certificates, authentication, firewall, and network-related issues. Participate in production incident troubleshooting and ensure that no production issue is overlooked. Coordinate with application, infrastructure, network, database, cloud, and vendor teams during incident resolution. Perform approved Change Requests (CRs), including production deployments, upgrades, configuration changes, and maintenance activities. Be available to execute planned changes during weekends or non-business hours when required. Participate in shift-based support based on operational requirements. Participate in on-call support outside normal business hours and respond to critical production incidents. Document troubleshooting procedures, known issues, operational runbooks, and standard operating procedures. Perform regular platform health checks and proactively identify operational risks. Support patching, upgrades, certificate renewals, and application lifecycle activities. The candidate need to work on the Incident, Service Request and resolve it within SLA Required Technical Skills Hands-on experience with Event Management / AIOps / Monitoring platforms Strong working knowledge of Apache NiFi Experience with Google Cloud Platform Good Linux administration and troubleshooting skills Experience with Python and/or Groovy scripting Experience with databases such as

Experience

0-2.5 Years

Qualification

Bachelor of Technology/ Engineering

Location

Noida

Skill (Primary)

Technical Skills-Databases-MySQL