Software Engineer, Infrastructure - Self Managed Experience (SMX)

We're hiring for Self-Managed Experience (SMX) — the team responsible for making Camunda 8 deployable in a self-service way for customers who run their own infrastructure. SMX covers two areas of work: installation artifacts (Helm chart, Docker Compose, C8Run) and reference architectures & cloud infrastructure (AWS, GCP, Azure).

This role sits primarily on the installation artifacts side — building, maintaining, and releasing the artifacts that ship Camunda 8 to every self-managed customer. You'll be fully embedded in that area day-to-day, but you'll work alongside the reference-architecture side of the team regularly, and SMX is actively working toward enabling every engineer to review and contribute across both stacks over time.

SMX is also shifting from a purely artifact- and ops-focused team toward one in which engineers bring customer judgment and product sense alongside technical depth. That means engaging directly with the teams closest to customers — Support, Consulting, Presales — and using that signal to help shape what we prioritize, not just executing a fully-specced ticket.

You'll find plenty of room to leave your own footprint: deployment automation, software and infrastructure testing, multi-region setups, and developer experience are all live areas of investment as the team matures from "basic install" toward full-lifecycle ownership (upgrades, backup/restore, disaster recovery).

Curious about the kind of challenges you'll work on at Camunda? Watch this quick 30-minute talk from our engineers to learn more about the new Camunda Exporter and how we’re solving complex problems at scale

Build, maintain, and release C8 distribution artifacts for self-managed customers — Helm Charts (Kubernetes), C8Run, and Docker Compose — along with their documentation.

Improve the reliability and usability of deployment artifacts across the full customer lifecycle: installation, upgrades, and day-2 operations, not just initial deployment.

Engage directly with internal customer-facing teams (Support, Consulting, Presales) to understand real deployment problems, and use that signal to help shape what gets prioritized — not just how it gets built. Collaborate with Development Teams, Product Management, QA, and Documentation to ship integrated, tested, and documented releases.

Take part in the team's shared medic rotation and resolve engineering-level support cases, feeding learnings back into development.

Contribute to the shared tooling (review, deployment, and test tooling) that SMX is building so other Camunda teams can adopt it — this is one of the team's current investment areas.

What success looks like (first ~3 months):

Taken on your first medic rotation slot and support tickets to understand the stack, customer challenges, and deployment environments.

Improved onboarding or documentation, turning your own ramp-up experience into concrete improvements.

Contributed to artifact fixes, CI/CD enhancements, or test automation that strengthens release quality.

Deliver structural improvement initiatives — a feature request, or a test/release improvement.

Built working relationships with engineering, QA, and product peers, and started building context on the reference-architecture side of the team.

Started forming your own view of a customer pain point from firsthand signal (support tickets, consulting feedback), not just from a ticket description.

Ability and/or willingness to use our product, with genuine curiosity about the customer problem behind a ticket — comfortable asking "should we build this" as well as "how do we build this."

Strong expertise in building, operating, and maintaining Helm Charts; deploying applications on Kubernetes; implementing CI/CD pipelines with GitHub Actions; and managing infrastructure as code (e.g., Terraform).

Ability to create clear technical documentation and communicate effectively across teams.

A pragmatic and autonomous approach to programming and problem-solving.

You thrive as a manager of one — you build it, you own it — and take pride in delivering maintainable, operable software.

Experience running and operating on-prem/self-hosted software on Docker.

Familiarity with Prometheus, Grafana, OpenTelemetry, or similar observability tools.

Working knowledge of the Go programming language.

Exposure to cloud infrastructure/IaC (Terraform, Crossplane) — useful as SMX moves toward shared review capability across installation artifacts and reference architectures.

This role is an existing vacancy

#LI-SK1 #LI-Remote #USEAST