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Software Engineer III – ServiceNow

JPMorgan Chase
Plano, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 6 days ago
angularawsazurejavascriptservicenow

Full Job Posting

Job Responsibilities

  • Design scalable ServiceNow solutions aligned to firmwide frameworks, engineering standards, and platform best practices.
  • Develop high-quality, maintainable solutions using ServiceNow development patterns (JavaScript; Angular/AngularJS where applicable).
  • Build modular, reusable components/configurations with a focus on upgrade-safe patterns and maintainability.
  • Create and maintain automated tests and perform manual validation to support reliable releases.
  • Deliver iterative enhancements using agile methods, balancing speed with operational excellence.
  • Partner with product and business analysis to refine requirements, define scope, and contribute to estimates and delivery plans.
  • Integrate ServiceNow with upstream/downstream systems using APIs, events, and scalable data patterns.
  • Troubleshoot complex issues, perform root-cause analysis, and implement durable fixes.
  • Contribute to operational readiness (runbooks, monitoring considerations, release checklists) to improve service reliability.
  • Leverage enterprise-authorized AI-assisted development tools to accelerate delivery (e.g., refactoring, test creation, documentation) while validating outputs via review, testing, and secure coding standards.
  • Mentor engineers through code reviews, pairing, and practical feedback; strengthen team agile practices and engineering workflows.

Required qualifications, capabilities, and skills

  • Formal training or certification on software engineering concepts and 3+ years applied experience
  • Hands-on experience implementing solutions on the ServiceNow platform.
  • Strong JavaScript proficiency.
  • Practical experience with Angular/AngularJS patterns relevant to ServiceNow UI development.
  • Ability to design and build self-contained, reusable, and testable modules/components.
  • Working knowledge of ServiceNow development constructs and lifecycle (e.g., scripting, configuration vs customization decisions, upgrade considerations).
  • Experience across the SDLC (plan, build, test, release, operate) in an agile environment.
  • Solid understanding of application, data, and infrastructure architecture and cross-system design patterns.
  • Experience building and/or supporting integrations using APIs (e.g., REST/SOAP) and related authentication/error-handling patterns.
  • Hands-on experience using enterprise-authorized AI-assisted development tools within the work environment, with demonstrated ability to validate outputs for correctness, performance, and security.
  • Understanding of responsible AI use (data sensitivity, secure handling of inputs/outputs, resiliency/security expectations) and strong communication/teamwork skills.

Preferred qualifications, capabilities, and skills

  • ServiceNow certifications: CSA, CAD, CIS–ITSM (and/or additional certs such as ITOM, CMDB, SecOps, Performance Analytics).
  • Experience building and operating integrations at scale (webhooks, event-driven patterns).
  • Familiarity with CI/CD and release management for platform-based delivery.
  • Experience with automated testing strategies and test tooling in enterprise environments.
  • Experience with observability, performance tuning, and production readiness practices.
  • Exposure to cloud platforms and modern infrastructure practices (AWS/Azure concepts, SRE principles).
  • Experience delivering in large, regulated, or security-sensitive environments with strong controls/change rigor.

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