Software Engineer II - Senior IVR Developer

Role overview

Development and support

• Build, develop, and support DTMF and conversational IVR bots, and perform unit and component testing.
• Provide project and initiative effort estimates with solution architecture and delivery partners.
• Identify application-integrity issues, including cross-capability and release issues, and address them.
• Collaborate on technical planning, integration, systems analysis, design, development, testing, and support maintenance.
• Maintain quality code, follow standards, support testing and production deployments, and review peer code.
• Resolve complex development problems independently and design reusable modules aligned with business requirements.

Requirements

• Undergraduate degree or technical certificate; graduate degree preferred.
• At least 4 years of DTMF IVR application development experience in Cisco CVP for contact centers.
• Java development experience with backend integrations such as HTTP REST APIs, OAuth2, XML Web Services, and MS SQL Server.
• Knowledge of UCCE / ICM and CVP integration with routing scripts and contact-center components.
• Strong communication, self-motivation, and ability to work independently and with a team.
• Hands-on SDLC experience, especially Agile, and experience in a large-scale financial enterprise.

Additional skills and tools

• Cisco Call Studio, CVP VXML Server, CVP custom Java elements, Apache Tomcat, and Call Studio GUI are among the relevant technologies.
• Voice bot development with Google Dialogflow or similar platforms is a plus.
• Speech analysis, speech repair, and NLU fine-tuning are a plus.
• Understanding of AWS, Google Cloud, or Microsoft Azure is a plus.
• Familiarity with JIRA, Cyara, and Confluence is requested.

Workplace

• The role is expected to work primarily on-site at a TD location for meetings, team events, and experiences.

Compensation

• The posted base-pay range is CAD $81,600–$115,200, with eligibility for a discretionary variable compensation award.