Software Engineer II

The Salesforce developer engages directly with global, multi-functional teams to provide user support and assist in strategic development and enhancement of the Customer Relationship Management application (Salesforce). This includes, but is not limited to, direct user engagement and support, key stakeholder support and business analysis, continual business process improvement, assessment and advancement of complementary Salesforce technologies, and alignment to overarching Sales & Marketing business objectives.The Salesforce developer acts as the business-facing Subject Matter Expert for the Salesforce technology stack; primary responsibilities include real-time user support, end-user documentation, assistance in capturing and evaluating business requirements, stakeholder support during UAT and various phases of the development lifecycle, and execution of required development throughout phased implementation. The primary objective of this role is to ensure that Elsevier has a functionally sound and stable Salesforce deployment, and that the desired level of user support is being achieved.

Responsibilities: -

Work directly with various business leaders and sales teams; direct accountability for end-user support

Provide system and business process expertise when scoping projects and related integrations

Review solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose, user-focused development

Demonstrable growth mindset; enthusiastic about learning new technologies quickly and applying the gained knowledge to address business problems

Integration monitoring and trouble-shooting

Documentation and knowledge sharing; technical, business process, best practice, reference architecture, etc.

Applies advanced Salesforce technical principles and concepts; contributes to the development of new principles and concepts

Works under consultative direction toward predetermined long-range goals and objectives; assignments are often self-initiated, determines and pursues courses of action necessary to obtain desired results, work checked through consultation and agreement with business stakeholders more often than by formal review of superior

Requirements: -

Degree in Computer Science, Software Engineering, MIS or related field preferred

1+ years previous administrative experience with Salesforce

Salesforce Certified Advanced Administrator or Developer certification preferred

Salesforce Certified Platform App Builder certification preferred

Experience working in Agile projects

Strong understanding of how to build and support highly scalable and reliable solutions on Salesforce Platform

Proven ability to manage and resolve complex and ambiguous technical issues

Demonstrated support success with at least one large Salesforce Org

Understanding of UI design principles and best practices

Exceptional analytical skills and experience working with large-scale, complex datasets

Communication skills for both a technical and business audience

Work in a way that works for you: -

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you: -

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Group Health Insurance Policy (covering self and family)

Group Life insurance/accident policy

Generous long-service awards

New Baby gift

Subsidized food provided (applies to India- Chennai)

Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave

Free Transport provided to and from the office (applies to India-Chennai)

About Us: -

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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