Software Development Manager, Promotions Customer Experience (PCX)

Role overview

Key responsibilities

• Own technical strategy and a multi-year platform roadmap aligned to customer and business goals.
• Lead, hire, coach, and develop software engineers and build an inclusive, high-performing culture.
• Make architecture decisions spanning distributed services, real-time and batch data pipelines, and machine-learning-driven merchandising.
• Operate and continuously improve services while maintaining high availability during peak-traffic events.
• Partner across product, design, and engineering to define requirements, prioritize work, and deliver measurable outcomes.
• Review operational metrics, guide architecture reviews, coordinate launches, and contribute to strategic planning.

About the team

Basic qualifications

• At least 3 years of engineering team management experience and 7 years working directly within engineering teams.
• At least 3 years designing or architecting systems, including design patterns, reliability, and scaling.
• At least 8 years leading the definition and development of multi-tier web services.
• Knowledge of lifecycle practices covering coding standards, code reviews, source control, builds, testing, certification, and live-site operations.
• Experience partnering with product or program management teams.

Preferred qualifications

• Experience communicating with users, technical teams, and senior leaders about requirements, product features, technical designs, and strategy.
• Experience recruiting, hiring, mentoring, coaching, and managing software engineers.

Compensation

• Base salary range is CAD 171,400 to CAD 286,200 annually; total compensation may also include sign-on payments and restricted stock units.
• Benefits include health insurance, RRSP, DPSP, and paid time off.