Software Development Engineer 2 (SDE 2) [Customer Applications Squad]
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Key skills for this role
About the Role
Develop and maintain scalable backend systems, APIs, and microservices while ensuring high code quality and customer trust through effective solutions.
Key Skills for This Role
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About The Role
We are building one of the region's most ambitious e-commerce platforms: high-traffic, multi-region, and engineered for scale.
As a Backend Engineer at Lulu, you will own critical systems that millions of customers depend on every day, from product discovery through to delivery.
You have shipped scalable APIs and microservices in production.
You understand caching strategies, third-party integrations, and backend performance trade-offs, and you take ownership of features end-to-end.
About The Squad
The Customer Applications squad owns the systems that shape how customers interact with Lulu after signing up.
From identity and authentication to account management, order tracking, and refunds — we build the services that earn and maintain customer trust.
Our work directly impacts retention, satisfaction, and lifetime value.
Core services: Identity Services, Your Account, Order Tracking, Refunds
What You'Ll Work On
- Design and build Identity Services including authentication, authorization, session management, and SSO integrations using OAuth 2.0 and JWT
- Develop and maintain account management APIs covering profile updates, preferences, address book, and communication settings
- Build real-time order tracking services that aggregate status updates from warehouse, transport, and delivery systems into a unified customer view
- Architect the refunds platform handling return eligibility, refund calculations, payment reversals, and wallet credits across multiple payment methods
- Implement secure, performant APIs that protect customer PII while enabling personalized experiences
- Drive cross-team coordination to ensure order lifecycle events flow seamlessly from checkout through delivery to post-order support
- Maintain strong observability with structured logging, customer journey tracing, and alerting on degraded experiences
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