Soft Services Specialist

Overview

Operations Management

• Plan, supervise, and coordinate daily soft services operations including cleaning, housekeeping, and waste management
• Conduct regular site inspections and quality audits to ensure service standards are consistently met
• Prepare and implement weekly and monthly cleaning schedules aligned with site requirements
• Monitor and control the use of cleaning materials, chemicals, and equipment to minimise wastage
• Ensure all COSHH (Control of Substances Hazardous to Health) protocols are followed when handling chemicals
• Oversee deep cleaning, periodic cleaning, and specialist cleaning programmes

Team Leadership & Staff Management

• Supervise, motivate, and manage a team of cleaners, housekeepers, and support staff
• Conduct on-the-job training, inductions, and toolbox talks for new and existing team members
• Monitor staff attendance, performance, and conduct, escalating issues to the Facilities Manager as required
• Prepare and manage staff rosters to ensure full operational coverage including weekends and public holidays
• Identify training needs and support career development of team members

Quality Assurance & Compliance

• Apply BICS cleaning standards, methodologies, and best practices across all areas of operation
• Maintain accurate records of inspections, cleaning logs, incident reports, and chemical usage
• Ensure full compliance with UAE health, safety, and hygiene regulations
• Conduct and record risk assessments for all cleaning activities and equipment usage.
• Liaise with the HSE team to ensure safe working practices are maintained at all times
• Support and prepare for client audits, regulatory inspections, and quality review meetings.

Client & Stakeholder Management

• Act as the primary point of contact for client representatives regarding soft services on site
• Respond promptly to client requests, complaints, and service queries, ensuring timely resolution
• Participate in client review meetings and provide operational reports as required
• Build and maintain strong working relationships with clients, tenants, and building occupants.

Reporting & Administration

• Prepare daily, weekly, and monthly operational reports for management review
• Document and report all near misses, accidents, and incidents in line with company procedures
• Maintain accurate staff records including training certificates, attendance, and performance records
• Support the preparation of method statements and work procedures for specialist cleaning tasks

Essential

• BICS (British Institute of Cleaning Science) Certification — mandatory
• Diploma in Cleaning Science (DCS) or equivalent BICS qualification preferred
• Knowledge of BICS work study, cleaning methods, and environmental services
• Minimum 5 years of hands-on experience in soft services or facilities management.
• Minimum 4 years in a supervisory role within a soft services environment.
• Strong working knowledge of cleaning chemicals, colour-coding systems, and COSHH compliance.
• Familiarity with UAE HSE standards and local regulatory requirements.
• Proficiency in English (written and spoken); or other languages are an advantage.
• Computer literate — able to use MS Office, email, and FM software/CAFM systems

Desirable

• IOSH Managing Safely or equivalent health & safety qualification
• Experience working in large commercial, retail, healthcare, or hospitality environments in the UAE
• Knowledge of ISO 9001 quality management systems
• First Aid certification
• Experience with pest control, landscaping, or waste management coordination.

Working Conditions

• Standard working hours: 8–10 hours per day, 6 days per week (or as per site requirements)
• May be required to work shifts, nights, weekends, and public holidays based on operational needs
• Work is primarily on-site and may involve physical activity including standing, walking, and lifting
• Must be physically fit and able to perform or demonstrate all soft services tasks as required
• Exposure to cleaning chemicals, equipment noise, and varied indoor/outdoor environments
• Pay: AED10,000.00 per month