Social Support Associate, Customer Care Operations

Responsibilities:

• Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary
• Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative
• Proactively solve issues and foster trust with our beloved customers
• Create a personalized, positive and effortless experience for the Lyft community
• Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support
• Be a community advocate for Lyft
• Willingness to work a wide range of hours and weekends

Experience:

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits
• Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.
• This role is fully remote in Toronto, candidates for this role must be based in the Toronto metro area. #Remote
• The expected base pay range for this position in the Toronto area is CAD $21.92 - CAD $27.40 per hour, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
• Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.
• This job fills an existing vacancy.