Social Services Supervisor (Lighthouse)

The Social Services Supervisor is responsible for overseeing a team of Case Managers to ensure the support and resources necessary to promote self-sufficiency and independent living skills for families’ w/children residing in temporary shelter are being provided in accordance with CRF, DHS and OTDA standards. This shelter is located in Long Island City, NY. (Queens)

PRIMARY RESPONSIBILITIES

Ensure document folder in CARES (VDP, Client rules and regulations, Crib acknowledgment, ACS Video, etc.) is completed and documented immediately upon client arrival

Provide field orientation and on the job training to Case Managers

Create and execute plans for meeting contracted ILP completion and placement goals

Ensure all Case Managers complete mandated CRF, DHS, and OTDA tasks in accordance with prescribed timeframes and mandates

Ensure Case Managers are providing consistent services in accordance CRF, DHS and OTDA policies and procedures

Monitor Case Managers work activities via CARES reviews, physical chart reviews, and spreadsheets

Conduct individual and group supervisions with Case Managers. Provide staff with documented feedback of performance, including areas of strength and areas in need of development

Conduct performance evaluations of Case Managers as per CRF, DHS, and OTDA policies and professional standards

Collaborate with Social Services team to develop service plans to address clients’ needs related to housing, substance abuse treatment, mental health and/or employment, etc

Meet with Senior Management (PD and APD) for individual and group supervision

Assist families with identifying appropriate housing resources and assist application process as needed

Monitor demographic report to better guide Case Managers and ensure program compliance with CRF, DHS, and OTDA expectations

Attend and moderate Case Conferences with Case Managers and challenging, noncompliant and/or housing ready clients

Establish linkage with community service providers to obtain housing, health, and social services for clients

Assist in facilitation of intake, discharge, transfers, and placement into permanency as needed

Complete ILP’s and other Case Management related tasks as needed

Generate and distribute reports (i.e., exit projection, quarterly projection, case summaries)

Support in the acquisition of housing vouchers and placements

Deliver crisis management and intervention services to clients

Support efforts to place families into permanent housing

MINIMUM QUALIFICATIONS

Bachelor’s degree in Social Work required

At least two (2) years of experience in a related field. Experience with multi-problem families desirable

Bilingual in Spanish

Demonstrated knowledge of and proficiency in CARES

Demonstrated experience working in shelter setting and/or with high-risk families, including families with documented histories mental health, substance abuse, Domestic Violence, child abuse/neglect

Ability to work effectively with a wide range of community-based providers

Working knowledge of Case Management theories and approaches

Knowledge of community health services, social service support agencies and networks

Familiarity with DHS/OTDA social service documentation policies and procedures

Critical thinking, analytical and problem-solving skills as well as resourcefulness

Demonstrated ability to be flexible, work independently as well as with a team

Familiarity with housing vouchers (i.e., Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, City FHEPS)

Familiarity with SOI (Source of Income Discrimination) and Human Rights Law regulations

Ability to assess needs and assist residents in developing housing plans for promotion of self-sufficiency and permanent housing

Excellent analytical, evaluative, and human service management skills

Strong organizational and leadership skills

Supervisory experience with a team-oriented approach

Must have incredible initiative, the ability to work well under pressure

Ability to work both independently and as part of a team to complete complex projects in a fast-paced environment

Must be adept and comfortable with crisis management

Excellent oral and written communication skills coupled with strong interpersonal skills

Ability to think and act calmly in emergency situations

Attention to detail and problem-solving skills

Excellent time management skills with ability to prioritize assignments

Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe

OTHER REQUIREMENTS (including Physical Demands)

May be required to work long hours and a varied schedule

Travelling throughout various locations in the New York City area

Lifting and moving objects weighing up to 30 pounds several times a week

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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