Social Media Executive - Ecommerce

Position overview

Marketplace website operations

• Manage marketplace administration dashboards and onboard sellers and vendors.
• Maintain product listings, categories, descriptions, pricing, and images; monitor orders, inventory, returns, refunds, and fulfillment.
• Coordinate with sellers, delivery partners, customer support, and internal teams; uphold listing quality standards.
• Manage featured products, promotional banners, discounts, and offers; report operational performance and coordinate platform issue resolution.

Creative, video, and image production

• Design promotional banners, campaign graphics, advertisements, and social media creatives in formats for websites, apps, and social platforms.
• Create AI-assisted promotional, product showcase, and short-form videos; edit with text, subtitles, transitions, music, and voiceovers.
• Retouch product images, adjust backgrounds, lighting, color, and framing, and prepare accurate e-commerce visuals.

Social media

• Manage company social accounts, plan content calendars, schedule posts, and publish promotions, videos, product highlights, and brand content.
• Monitor comments, messages, engagement, and audience interactions; track basic metrics and suggest improvements.
• Coordinate with the Digital Marketing Executive on advertising and promotional activities.

Skills and qualifications

• Diploma or bachelor's degree in e-commerce, digital marketing, multimedia design, business administration, or a related field; equivalent practical experience may be considered.
• Hands-on experience operating an e-commerce website or online marketplace, including listings, seller administration, order processing, and inventory updates.
• Experience with graphic design tools such as Photoshop, Illustrator, Canva, or equivalent; practical video editing knowledge such as Premiere Pro, CapCut, or equivalent.
• Familiarity with AI video and content tools; ability to retouch product images and create professional e-commerce visuals.
• Experience managing social media accounts and creating platform-specific content; good Excel or Google Sheets knowledge and basic reporting.
• Strong organization, creativity, attention to detail, and ability to manage multiple responsibilities.

Preferred experience

• One or more years in e-commerce or marketplace operations, with demonstrable creative content production and social media experience, is preferred.
• Candidates able to independently manage listings, design creatives, edit product images, produce AI-assisted marketing videos, and maintain social content are strongly preferred.