Social Media and Customer Service Specialist (Junior)

Overview

Experience

About the Role

Junior Social Media & Customer Service Specialist

Social Media & Writing

• **Copy writing:**
• Write friendly, creative, and catchy descriptions and captions.
• **Check Content:**
• Double check every video, photo, and text before it goes live to make sure there are zero typos or mistakes.

Customer Service

• **Community Management:**
• Reply quickly to customer questions and orders on WhatsApp and social media DMs and comments.
• **Answer Calls:**
• Take incoming customer phone calls politely when help is needed.
• **Solve Problems:**
• Help customers track their deliveries or orders, and report any big problems to the senior team

Dynamic Departmental Support (Future-Proofing)

• Assist the marketing team with ad-hoc copywriting, brainstorming sessions, and creative strategy adjustments.
• Maintain an adaptable approach, readily taking on new digital marketing tasks, project coordination, or platform management as the department's needs evolve.

What We Are Looking For

• A
• Bachelor’s degree
• (preferably in Marketing, Business, or Communications).
• Excellent writing and talking skills in

Arabic

English

• .
• An
• "Eagle Eye" for details,
• you easily spot spelling mistakes and hate typos.
• Good knowledge of social media platforms.
• Great time-management skills and a polite, helpful attitude with people.
• Flexibility to check messages occasionally during busy evenings or weekends.