SOC Executive
Skills
About This Role
Job Summary
Responsible for managing all customer support activities as the first point of contact for the Maintenance department’s site operations.
This includes handling inbound communications (calls, emails, messages) and logging service requests using ERP/CAFM/EAM platforms.
Acts as the primary coordinator for case logging and initial issue resolution.
Oversees Service Operations Center (SOC) activities, including monitoring system health, alerts, and dashboards.
Coordinates tasks across internal teams and external stakeholders, while generating detailed daily reports on SOC operations and performance metrics.
Key Responsibilities
- Act as the first line of communication for all customer queries via phone, email, chat, and apps related to Maintenance services.
- Log and manage service requests (Callouts) using ERP systems, assign tasks to the right teams, and ensure timely resolution.
- Monitor and track work orders, system health, alerts, reminders, and dashboards as part of the SOC (Service Operations Center).
- Ensure all requests and queries are resolved in line with SLAs and documented thoroughly in the system.
- Prepare and maintain daily, shift-wise, weekly, monthly, quarterly, and annual reports on SOC operations and performance.
- Coordinate with internal teams across departments and external stakeholders including clients, vendors, and service providers.
- Follow up with customers to confirm resolution of issues and satisfaction with service.
- Organize and arrange PTWs (Permit to Work), NOCs (No Objection Certificates), and site visits as per operational needs.
- Implement field team rosters for both reactive and preventive maintenance tasks.
- Provide clear and comprehensive support to customers while professionally handling complaints or technical issues.
Education
Bachelors of Engineering or IT or equivalent as minimum.
WORK EXPERIENCE 3-4 years’ experience in operations or after sales support preferably in IT security services. Must have knowledge of UAE.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required