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SOC East Lead

Control Risks
Bengaluru, IND
Contract
Lead · 3+ years experience
Onsite
Discovered 6 days ago
Communication

Full Job Posting

Requirements

  • Minimum 3 years’ experience leading a Security Operations Centre team
  • Excellent written and verbal communication skills, ability to brief senior management team and ability to effectively present information.
  • Strong organizational, analytical and problem-solving skills.
  • Ability to provide efficient, timely, reliable and courteous service to customers.
  • Strong knowledge of incident management, problem management and change management best practices.
  • Experience building and maintaining a high-performance team of operators
  • Experience maintaining metrics and SLAs. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions.
  • Knowledge in various access control and CCTV operating systems
  • Lenel based professional certifications preferred (LCA/LCP/LCE)

Preferred Qualifications

  • Lenel based professional certifications preferred (LCA/LCP/LCE)

Responsibilities

  • Lead by example and model behaviours that are consistent with the Control Risks values.
  • Manage the operations of 24/7 SOC, to Group Security’s requirements.
  • Manage an access provisioning team to comply with regulatory and business requirements and to agreed service levels.
  • Lead staff to proactively identify, prevent and respond to security incidents.
  • Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring.
  • Enforce regulations, policies and procedures in line with Group Security’s standards through pro-active review and analysis of data processed through the SOC.
  • Ensure compliance to Service Level Agreements (SLA), adherence to processes and standards and relevant KPIs to achieve operational objectives and mitigate threats.
  • Analyse and identify risks from access data and ensuring on-time escalation, including recommending and implementing mitigating measures to reduce risk.
  • Revise and develop processes to strengthen the current operational activities, review policies and recommend changes to improve governance.
  • Creation of reports, dashboards, metrics for SOC operations and presentation to key stakeholders.
  • Management, administration and maintenance of security devices under the purview of the SOC, including engagement with IT or external vendors.
  • Identify and coordinate actions with Enterprise Access Control System team on system enhancements as well as rectification of system issues.
  • Support audit and development programs on security processes.
  • Develop Business Resilience plans to ensure SOC will continue to function 24x7x365

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