Slot Supervisor

Under the direct supervision of the Sr. Operations Manager, this position is responsible for overseeing the day‑to‑day activities of Slot Operations while fostering a safe, welcoming, and high‑performance work environment for all employees.

The Slot Operations Supervisor ensures consistent adherence to company policies and procedures, leads by example, supports a culture of learning, and assists in the implementation of new operational initiatives that enhance the guest and employee experience.

Key Accountabilities

Monitors all slot activities, assigns shift responsibilities, and provides input for employee performance

Participates in the rollout and execution of slot operational and strategic initiatives objectives and evaluations

Verifies, documents, and reconciles all counts with accuracy and attention to detail

Responds to concerns, resolves issues promptly, or escalates matters when appropriate

Confirms notable jackpots and ensures compliance with regulatory and procedural requirements

Participates in the implementation of slot operation strategic plans

Verifies, documents and reconciles all counts

Responds to, resolves or escalates issues as required

Liaises and communicates effectively with all appropriate operational departments

Develops and maintains strong working relationships with guests, ownership, and employees

Complies with licensing laws, health and safety and other statutory regulations

Performs other duties as assigned or directed

Education and Qualifications

Must be available to work a flexible schedule including late evenings, weekends, and holidays

Ability to successfully obtain a Gaming License

Serving it Right certification

Customer service skills

Strong mathematical skills

Strong verbal and written communication skills

Must be able to obtain and maintain a gaming worker license

Work Environment Considerations

Regular casino environment, standing for long periods of time and non-traditional work hours

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to contact Human Resources at any stage of the process.