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Site Services Analyst

Vertiv
Delaware, USA
Junior · 1–3 years experience
Onsite
Discovered 1 weeks ago
awsazureservicenow

Full Job Posting

RESPONSIBILITIES

  • Respond to service desk tickets and outages via phone, email, or online systems, following defined incident management process and escalation when necessary.
  • Provide second-level user support for network, hardware, and software issues.
  • Assist in hardware and software installation/configuration according to Vertiv policies and guidelines.
  • Aid in troubleshooting and diagnosing network/hardware/software errors.
  • Support PC replacement programs and emergency equipment exchanges.
  • Provide hands-on assistance for IT project implementations.
  • Provide hands-on on-site assistance for global infrastructure teams.
  • Help with local backup operations in alignment with Vertiv policies.
  • Maintain confidentiality on all user data and related information.
  • Perform miscellaneous job-related duties as assigned.
  • Working in Matrix management style.
  • Proactively communicate challenges / concerns.

QUALIFICATIONS

  • Bachelor's degree or equivalent years of experience.
  • 2+ years’ experience with an infrastructure/manufacturing technical support environment
  • End User and/or Customer Facing support
  • Excellent collaboration and communication skills
  • 1-3 years of experience in MS Windows desktop operating system deployment.
  • Complete understanding of Software Distribution and Patch Management tools.
  • Ability to create and manage IT work effectively is required.
  • Experience with ServiceNow
  • 1-2 years knowledge of network infrastructure and security principles.
  • Experience with Apple Mac deployment and support is a plus
  • Cloud (AWS, Azure, Google) is a plus
  • PHYSICAL & ENVIRONMENTAL DEMANDS
  • Medium lifting (30 lbs. – 45 lbs.)
  • Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).
  • TIME TRAVEL REQUIRED
  • 15%
  • The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
  • OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
  • OUR STRATEGIC PRIORITIES
  • High-Performance Culture
  • Customer Focus
  • Operational Excellence
  • Innovation
  • Financial Strength
  • VERTIV BEHAVIORS
  • Own it
  • Act with urgency
  • Foster a customer-first mindset
  • Think big and execute
  • Lead by example
  • Drive continuous improvement
  • Learn and seek out development
  • Promote transparent & open communication

Preferred Qualifications

  • Experience with Apple Mac deployment and support is a plus
  • Cloud (AWS, Azure, Google) is a plus

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