Site Reliability Engineer
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Key skills for this role
About the Role
**Required Skills & Experience** * Strong hands-on experience with observability and monitoring tools, including Dynatrace (with deep expertise in Real User Monitoring – RUM) to track system performance and user behaviour across distributed environments * Experience working with ElasticSearch for log aggregation, indexing, and querying large-scale system and application data * Proven ability to build and maintain dashboards and visualizations using Grafana to monitor system
Key Skills for This Role
Full Job Posting
Required Skills & Experience
- Strong hands-on experience with observability and monitoring tools, including Dynatrace (with deep expertise in Real User Monitoring – RUM) to track system performance and user behaviour across distributed environments
- Experience working with ElasticSearch for log aggregation, indexing, and querying large-scale system and application data
- Proven ability to build and maintain dashboards and visualizations using Grafana to monitor system health, performance metrics, and operational KPIs
- Hands-on experience with containerized and cloud-native platforms, particularly OpenShift, including deployment, scaling, and management of microservices-based applications
- Experience implementing and supporting OpenTelemetry for distributed tracing, metrics collection, and observability across complex systems
- Solid experience working with MongoDB, including performance tuning, data modelling, and managing high-throughput data environments
- Strong background in Site Reliability Engineering principles, including high availability, incident response, monitoring, and system resilience
Nice to Have Skills & Experience
- Experience working with PostgreSQL for relational data management and analytics workloads
- Exposure to CI/CD pipelines, ideally using GitHub Actions for automated testing, build, and deployment workflows
- Familiarity with HashiCorp Vault for secrets management, security, and compliance in distributed environments
Job Description
Insight Global is seeking a Site Reliability Engineer (SRE) to support a high-impact, next-generation platform focused on real-time transcription and summarization powered by Large Language Models (LLMs).
These solutions operate in distributed branch environments and must reliably process and analyze live communication streams (e.g., phone, Webex), introducing unique challenges around latency, scalability, and resilience.
This role is centred on ensuring the reliability, performance, and scalability of complex, real-time data pipelines and distributed systems.
You will be responsible for designing and maintaining high-availability infrastructure that supports continuous ingestion, processing, and summarization of live communication data.
Day-to-day, you will monitor system health using tools such as Dynatrace, Grafana, and ElasticSearch, proactively identifying performance bottlenecks and reliability risks.
You will play a key role in implementing end-to-end observability using OpenTelemetry, enabling deep visibility into system behaviour across microservices and environments.
You will also contribute to incident management and response, driving root cause analysis, implementing preventative measures, and enhancing system resilience.
Working closely with engineering and platform teams, you will help optimize infrastructure within OpenShift, improve automation, and ensure scalable, fault-tolerant deployments.
This is a highly collaborative, hands-on role requiring a strong understanding of SRE principles, cloud-native architecture, and real-time data processing systems.
The ideal candidate is proactive, detail-oriented, and thrives in fast-paced, high-availability environments where reliability is critical to business success.
This is a unique opportunity to work on cutting-edge AI-driven platforms and play a key role in ensuring their performance and stability at scale.
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*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position."*
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