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Site Reliability Engineer III

American Express
Phoenix, USA
Full-time
Mid
Hybrid
Discovered 1 weeks ago
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Full Job Posting

Qualifications

  • Education Qualifications:
  • Bachelor’s degree in computer science, Information Technology, Engineering, and/or comparable experience; advance degree preferred
  • Knowledge of modern observability stack – Splunk, Elastic Search, Prometheus, Grafana
  • Knowledge of containerization technologies (e.g., Kubernetes, Docker) and microservices architecture
  • Knowledge of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms
  • Knowledge of cloud-based Site Reliability Engineering (SRE) practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud
  • Work Experience:
  • Experience in software development, or technology operations, with a focus on Site Reliability Engineering
  • Experience in Linux/Unix systems, object-oriented programming languages (e.g., Java), scripting languages (e.g., Python, Bash), and cloud platforms (e.g., AWS, Azure, GCP)
  • Licenses and Certifications:
  • Advanced certification in Site Reliability Engineering (SRE) or related is a plus
  • Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Responsibilities

  • Manages the collaboration with Software Engineering teams to design, develop, and implement features that enhance system resilience, scalability, and performance, proactively identifying and resolving system bottlenecks and failure points
  • Develops and refines sophisticated automation tools and frameworks, including advanced infrastructure as code (IaC) practices, to streamline operational workflows, deployment processes, and infrastructure management, ensuring high system efficiency
  • Engages in architectural design discussions, ensuring that advanced reliability, scalability, and performance considerations are integrated into strategic decision-making processes
  • Designs and executes comprehensive chaos engineering experiments and advanced resiliency testing, analyzing results to implement robust improvements that enhance system robustness and recovery capabilities
  • Develops, optimizes, and maintains comprehensive disaster recovery plans and business continuity strategies, ensuring systems can recover quickly and effectively from complex and unexpected disruptions
  • Advocates for observability practices by promoting and implementing best practices such as error budgeting, service-level objectives (SLOs), and service-level indicators (SLIs), contributing to a culture of continuous improvement and reliability
  • Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Preferred Qualifications

  • Bachelor’s degree in computer science, Information Technology, Engineering, and/or comparable experience; advance degree preferred
  • Advanced certification in Site Reliability Engineering (SRE) or related is a plus

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