Site Reliability Engineer

Company Overview

Site Reliability Engineer

Role Responsibilities

• Experienced in Customer production environment deployments, mostly restricted connectivity and air gapped
• Involves ensuring availability, upgrades, stability of end-to-end AI platforms and solutions
• Diagnose and resolve incidents across hardware, Linux OS, Kubernetes clusters, containerized services, middleware, and platform components.
• Perform detailed analysis of logs, system behavior, and application output to identify root causes and restore service functionality.
• Review, validate, and execute approved changes following Change Management procedures, including system updates, configuration adjustments, and component upgrades.
• Maintain a strong understanding of the OICM and other OI product’s architecture, its services, dependencies, and typical customer usage patterns.
• Collaborate with L1 and Service Desk teams by providing technical guidance, clarifying issue details, and ensuring accurate ticket triage.
• Escalate complex, code-level or product-defect issues to L3 with complete diagnostic in-formation and structured analysis.
• Conduct on-site platform health assessments, validating Kubernetes cluster status, ser-vice integrity, system resources, and overall environment readiness.
• Work closely with the Systems Engineering team to analyze and resolve performance is-sues across compute, storage, networking, and Kubernetes layers, and ensure that identified optimizations are reflected in the product and operational practices.
• Update and maintain technical documentation including SOPs, runbooks, troubleshooting steps, and known-issue guides.
• Participate in post-incident reviews, contributing technical insights and recommending improvements to prevent recurrence.
• Ensure all activities adhere to established Incident, Change, and Problem Management processes.

Required experience & Qualification

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 4–7 years of experience in SRE, DevOps, Infrastructure Operations, or Platform Engineering roles within on-prem or secure environments.
• Strong proficiency in Linux system administration, including troubleshooting, log analysis, service management, and performance tuning.
• Hands-on experience with Kubernetes, container runtimes, and distributed systems deployed in on-prem environments.
• Solid understanding of compute, storage, networking, and virtualization layers relevant to enterprise installations.
• Practical experience with middleware and data-layer components such as Kafka, Redis, PostgreSQL, or similar technologies used in distributed on-prem environments.
• Strong understanding of ITIL-aligned and experience operating within structured operational frameworks.
• Ability to diagnose complex issues across multiple layers of the stack.
• Experience working in secure, restricted, or isolated environments is an advantage.
• Excellent analytical skills, communication abilities, and a methodical approach to troubleshooting.
• Ability to produce clear technical documentation, including SOPs, runbooks, and investigation reports.
• Certifications such as RHCSA/RHCE, CKA/CKAD/CKS.