Site Manager Service Technician (Food & Beverage Industrial Machinery & Equipment)

Company Overview

Position Summary

1. Site Operational Management

• Assume full responsibility for all technical activities at assigned project sites.
• Plan, coordinate, and supervise installation, commissioning, and maintenance operations.
• Ensure compliance with project timelines, technical standards, and safety regulations.
• Manage daily site operations, including manpower allocation and workflow control.
• Monitor project progress and adjust resources to meet deadlines.

2. Technical Oversight & Advanced Troubleshooting

• Lead complex troubleshooting of 24V and 380V electrical systems.
• Oversee diagnosis and repair of mechanical and electronic failures on industrial packaging lines.
• Validate technical solutions before system reactivation.
• Ensure correct interpretation of electrical diagrams and DWG layouts.
• Approve final technical adjustments and commissioning parameters.

3. Installation & Commissioning Management

• Supervise mechanical alignment and installation accuracy.
• Ensure proper electrical panel integration and PLC verification.
• Conduct system validation tests and performance checks before handover.
• Coordinate with engineering and manufacturer teams for technical clarifications.
• Secure client sign-off upon successful commissioning.

4. Team Leadership & Workforce Management

• Supervise service technicians and subcontractors on-site.
• Assign tasks according to technical competency.
• Enforce safety standards and discipline.
• Provide technical coaching and on-site mentorship.
• Conduct performance assessments and report feedback to headquarters.

5. Client Relationship & Representation

• Serve as the primary on-site contact for clients.
• Provide professional technical advice and operational recommendations.
• Manage client expectations regarding downtime, repair timelines, and project scope.
• Deliver training sessions to client technical teams.
• Maintain strong and professional relationships in French and English.

6. Quality Control & Compliance

• Ensure all works meet manufacturer and company quality standards.
• Conduct final inspections before project closure.
• Validate preventive maintenance implementation.
• Ensure proper documentation and traceability of modifications.

7. Reporting & Documentation

• Prepare and submit detailed site progress reports.
• Approve intervention reports prepared by technicians.
• Document recurring technical issues and propose corrective action plans.
• Provide management with performance and risk analysis updates.

8. Logistics & Resource Coordination

• Coordinate spare parts, tools, and equipment requirements before project mobilization.
• Ensure proper material availability at site.
• Manage site-level logistics challenges.
• Control resource utilization to optimize operational costs.

Education

• BS or TS degree in Industrial Electronics, Electromechanical Engineering, Automation, or related field.

Experience

• Minimum 7–10 years of experience in industrial machinery or packaging assembly lines.
• Proven experience leading on-site technical operations.
• Strong background in troubleshooting 24V and 380V electrical systems.
• Expertise in reading electrical diagrams and DWG layouts.
• Solid knowledge of mechanical alignment and industrial assembly.
• Previous experience in site supervision or project coordination is mandatory.

Technical Competencies

• Advanced electrical diagnostics
• Mechanical fault analysis
• PLC system understanding
• Industrial commissioning procedures
• Preventive & corrective maintenance planning

Leadership Competencies

• Site ownership mindset
• Decision-making under pressure
• Team coordination and supervision
• Conflict resolution
• Client-oriented communication
• Risk management capability

Additional Requirements

• Fluent in French and English.
• Valid passport and willingness to travel extensively.
• Ability to operate independently in international environments.
• Strong organizational and reporting skills.
• High level of accountability and professionalism.

Key Performance Indicators (KPIs)

• Project completion within deadlines
• Reduction of machine downtime
• Client satisfaction rate
• Compliance with safety standards
• Accuracy and quality of site reports
• Budget/resource management efficiency