Site Manager

Company Overview

Position Overview

Responsibilities

• Serve as the on‑site lead for all contract operations under the USMTM CITS program, providing daily technical and administrative oversight across helpdesk, network, systems, and cybersecurity functions.
• Act as the primary interface with USMTM J6 leadership, ensuring alignment of contractor activities with mission priorities, operational schedules, and performance standards.
• Implement disciplined project governance, risk management, and quality assurance consistent with Department of War (DoW), USARCENT, CENTCOM, and NETCOM directives.
• Develop and maintain project plans, timelines, and milestones in coordination with the Contract Program Manager, tracking execution and reporting progress against deliverables.
• Provide leadership, direction, and technical guidance to all contractor personnel, ensuring adherence to configuration control, change management, and ITIL‑based service delivery processes.
• Coordinate with higher‑tier organizations (RCC‑SWA, NETCOM, CENTCOM) for escalated network, cybersecurity, and enterprise service issues.
• Oversee continuity of operations (COOP) planning, ensuring uninterrupted network and communications support during outages or emergencies.
• Maintain accountability for contract deliverables, personnel performance, and compliance with all PWS requirements, including reporting and documentation standards.
• Ensure all work centers meet or exceed Acceptable Quality Levels (AQLs) defined in the Performance Requirements Summary Table.
• Support transition‑in and transition‑out activities, ensuring seamless handover of responsibilities, assets, and documentation.
• Provide monthly operational and performance summaries to the Contract Program Manager, highlighting risks, corrective actions, and mission impacts.
• Foster a culture of professionalism, responsiveness, and mission focus among all contractor staff, ensuring effective collaboration with Government and mission partners.

Required Experience And Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Certifications: PMP or CompTIA Project+, Security+ CE, and ITIL v4 Foundation.
• Minimum of 10 years of experience in IT operations, network administration, systems integration, or enterprise service delivery.
• At least 5 years of leadership experience supporting Department of War (DoW) or U.S. Government programs in deployed, overseas, or mission‑critical environments.
• Demonstrated experience managing daily IT operations across helpdesk, network, server, and cybersecurity functions in accordance with PWS requirements.
• Proven ability to develop project plans, manage schedules, track milestones, and oversee quality control for complex IT service delivery contracts.
• Experience coordinating with higher‑tier organizations such as RCC‑SWA, CENTCOM, and NETCOM for escalated support, enterprise integration, and change management.
• Strong understanding of configuration control, ITIL‑based service management, and enterprise patching and compliance processes.
• Strong written and verbal communication skills for coordination with Government leadership, mission partners, and contractor personnel.

Preferred Experience And Qualifications

• Master’s degree in Information Technology, Cybersecurity, Business Administration, or a related field.
• Project Management Professional (PMP), ITIL v4 Managing Professional, CISSP, or CASP+ certifications.
• Fifteen or more years of progressive leadership experience supporting Department of War (DoW) or U.S. Government IT operations in deployed or international environments.
• Demonstrated success managing multi‑discipline IT service delivery teams and coordinating with higher‑tier organizations such as RCC‑SWA, CENTCOM, and NETCOM.
• Experience developing and implementing Continuity of Operations (COOP) plans, risk mitigation strategies, and performance metrics aligned to Acceptable Quality Levels (AQLs).
• Proven ability to lead transition‑in and transition‑out activities, including staff mobilization, asset transfer, and knowledge handover.
• Background in cybersecurity policy implementation, configuration control, and change management within classified network environments.
• Strong interpersonal and cross‑cultural communication skills for collaboration with U.S. personnel and host‑nation counterparts.

Special Requirements And Security Clearance

• Requires a Secret Security Clearance.