Site Manager - HOP

Overview

What You’ll Be Doing

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• You’ll be joining the **Deliveroo HOP** team.
• Deliveroo HOP launched in September 2021 and is Deliveroo’s speedy grocery delivery service.
• Our mission is to deliver groceries to customers around the world in as little as 10 minutes – from the weekly shop, to a last minute dinner party or a late night snack.
• Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed.
• Here’s what your day-to-day might look like:
• Lead through your respective team working closely with your site team and multi-site manager to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!
• Lead by the Deliveroo values and ensure your team follows suit.
• Develop, train and motivate all employees to achieve ambitious targets.
• Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve.
• Minimise wastage within your site by completing regular stock counts, inventory management and supervising stock rotation.
• Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.
• Drive strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.
• Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation. Ensure all product recalls and withdrawals are actioned as per company guidelines.
• Supervise accurate timekeeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements.
• Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards.
• Participate in relevant meetings ensuing contribution and clear communication where appropriate.
• Monitor customer feedback seeking opportunities to improve the customer experience.
• Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g. neighbours, landlords, contractors.
• Liaise with your various counterparts across the business to improve overall operational performance.
• Participate in projects, initiatives and activities to improve the operating model and achieve company objectives

What You’ll Need to Thrive

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• Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
• Minimum of 1-2 years of grocery experience
• A good understanding and track record in influencing KPI performance
• Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)
• Great knowledge of food safety and health and safety compliance requirements
• Previous experience in leading a team of several direct reports
• Can demonstrate excellent communication skills, both verbally and written
• Organised individual with strong attention to detail
• Tech-savvy and comfortable working with numbers (experience with Looker preferred)
• ‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world’s fastest growing food-tech companies
• Right to work in the UK
• Able to comply to company working expectations (e.g. weekend working)

Why Join Us?

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