Site Host

Position Overview

Responsibilities

• In this position you will act as an ambassador of the City of North Vancouver greeting the public in a friendly and professional manner, answering inquiries, responding to complaints, directing people to appropriate information/resources and ensuring the safety and enjoyment of participants. During the operation of the Skate Plaza, you will provide on-ice assistance and a safe and fun atmosphere for guests using the rink ensuring all skaters follow the rules, the safety of the rink and accesses is maintained and will open and close sections of the rink as required. You will also provide customer service for skate rentals, perform payment transactions and ensure proper handling of payment records. During the operation of the Splash Park, you will provide on-site assistance, ensure the safety of all guests and ensure the observance of regulations of conduct. You will also be responsible for hosting duties at other City public spaces such as the Civic Plaza. You will assist with communications including creating and updating bulletins, flyers and notices to distribute to visitors both in print and on-line. You will be a point of contact for emergency situations that arise in the space and will take action to arrange for emergency services as required. Performs related duties as required.

Requirements

• You will have strong customer service and communication skills, as well as, cash handling experience. You will have the ability to work independently, exercise judgment, deal courteously with the public and maintain effective working relationships with a variety of stakeholders. Completion of Grade 11 is required. Emergency First Aid is also a requirement however, the City of North Vancouver will provide successful candidates with the necessary training if applicable. Experience with skate rentals and knowledge of related equipment would be considered an asset along with the ability to skate.

Compensation

• $24.87 per hour + 12% in lieu of benefits
• (Pay grade 7 – 2026 rates)
• The City of North Vancouver is a certified Living Wage employer; the 2025 living wage is $27.85 (12% in lieu of benefits included) per hour.

Hours of Work

How to Apply

• If you are passionate about making the City of North Vancouver an even greater place to live, work and play, apply on-line through the Career Portal at www.cnv.org . This position will remain open until filled.
• We are committed to being an inclusive employer—one that reflects the diversity of our community and values the unique contributions of each person. Guided by our core values and Council’s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.
• We welcome applications from all qualified candidates. If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at [email protected] . We’re here to support your full participation.
• Thank you for your interest in the City of North Vancouver.
• We respectfully acknowledge that we live and work on the traditional and unceded territories of the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil-Waututh Nation). The City of North Vancouver is committed to Reconciliation with these Nations, who have lived on these lands since time immemorial.