Showroom Greeter

About This Role

Job Purpose / Description:

The Showroom Greeter is responsible for welcoming customers visiting the car showroom and ensuring they receive a positive first impression of the company. The role involves assisting visitors, guiding them to the appropriate sales consultant, and ensuring customers are comfortable while waiting.

Key Tasks :

Customer Reception

• Welcome all customers entering the showroom in a warm, friendly, and professional manner.
• Guide customers to the appropriate Sales Consultant based on their inquiry.

Customer Experience

• Ensure customers feel comfortable and welcome in the showroom.
• Offer refreshments when applicable and maintain a welcoming environment.
• Manage waiting customers and ensure they are attended to in a timely manner.

Coordination with Sales Team

• Inform available Sales Consultants about new customer arrivals.
• Maintain a smooth flow of customer allocation to the sales team.
• Support showroom staff during busy periods or events.

Visitor & Inquiry Management

• Record customer details in the visitor log or CRM system when required.
• Identify customer needs at a basic level before directing them to the relevant staff members.

Showroom Presentation

• Always Ensure the reception and waiting area are clean, organized, and presentable.
• Maintain a professional appearance consistent with company standards.

Knowledge, Qualifications & Skills required:

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or reception is an advantage.
• Fresh candidates with strong communication skills may be considered.
• Excellent communication and interpersonal skills
• Professional and friendly personality
• Strong customer service orientation
• Good organizational skills
• Ability to multitask and handle customer flow
• Presentable and professional appearance

Work Location: In person