Shops Assistant Manager
Role Overview
The Assistant Shops Manager supports day-to-day operations across multiple retail outlets at the resort.
The role leads venues in the Shops Manager's absence and supports guest experience, operational execution, and safe, well-presented stores.
Key Skills for This Role
Full Job Posting
Role overview
The Assistant Shops Manager supports day-to-day operations across multiple retail outlets at the resort.
The role leads venues in the Shops Manager's absence and supports guest experience, operational execution, and safe, well-presented stores.
Retail and guest experience
- Support a portfolio including the supermarket, vending machines, toys, sweets, and merchandise.
- Implement commercial, operational, and visual-merchandising plans set by the Shops Manager.
- Maintain guest service, store presentation, cleanliness, signage, and stock availability.
- Support queue management and guest interactions; coach teams on the shop floor.
Commercial and stock performance
- Maintain stock integrity, waste logging, product rotation, loss prevention, scanning accuracy, and till operations.
- Implement seasonal displays and promotions and ensure teams understand daily priorities and product focus.
- Deploy labor plans, support rota preparation and payroll accuracy, and make real-time staffing decisions.
Team leadership
- Lead teams on shift, set clear expectations, and provide coaching, induction support, and training.
- Support one-to-ones, development plans, performance conversations, and succession planning as directed.
- Set objectives for supervisors covering revenue, queues, profit protection, compliance, and guest and team experience.
- Develop multi-skilled teams, support retention, and promote an inclusive team culture.
Safety and collaboration
- Ensure compliance with food safety, health and safety, COSHH, security, loss prevention, and relevant licensing requirements.
- Maintain cash-handling routines, audit readiness, and daily opening and closing procedures; escalate risks promptly.
- Work with Commercial, Procurement, and Loss Prevention on ranges, pricing, promotions, variance control, and shrink reduction.
- Share best practice across the resort and support wider operations during arrivals and busy trading periods.
Experience and skills
- Experience in a retail or supermarket environment.
- Understanding of stock processes, loss prevention, and retail standards.
- Experience supervising shifts, coaching others, or leading small teams.
- Strong communication, problem-solving, and prioritization skills; able to remain calm and effective during busy periods.
Performance measures
Measures include guest satisfaction and retail experience, team engagement, sales growth and category mix, and stock loss, waste, scanning accuracy, and stock integrity.
Other measures include labor productivity, staffing deployment accuracy, audit and compliance results, team retention, and development support.
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