Shop Assistant
Skills
About This Role
Overview
- Greet customers and assist them in selecting household utensils and related products
- Provide product information, features, and benefits to help customers make informed decisions
- Upsell and cross-sell products to maximize sales
- Handle customer inquiries, complaints, and returns professionally
- Operate the cash register and manage all payment transactions (cash, card, digital payments) accurately
- Issue receipts, invoices, and delivery notes
- Balance cash drawer at the beginning and end of shifts
- Ensure proper handling of refunds, discounts, and exchange transactions
- Assist in maintaining showroom cleanliness and product displays
- Support stock management by coordinating with the warehouse team for replenishments
- Conduct periodic stock checks and report discrepancies
- Maintain daily sales records and cash reports
- Coordinate with accounts for documentation and reconciliation
- Assist in organizing promotional activities and sales campaigns within the showroom
- Knowledge of household items and Kitchenware is an advantage.
- Good working knowledge of MS Office applications.
- Experience using ERP software.
Experience
- 4years: 3 years (Preferred)
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