Shipping Agency Manager
Role Overview
Oversee shipping agency operations, vessel port calls, client relationships, and efficient delivery of maritime services.
Supervise operational activities and coordinate with shipowners, charterers, port authorities, terminals, and service providers while maintaining service standards, efficiency, and cost control.
Key Skills for This Role
Full Job Posting
Role overview
Oversee shipping agency operations, vessel port calls, client relationships, and efficient delivery of maritime services.
Supervise operational activities and coordinate with shipowners, charterers, port authorities, terminals, and service providers while maintaining service standards, efficiency, and cost control.
Operations and stakeholder coordination
- Manage vessel scheduling, port calls, berthing arrangements, and port clearance coordination.
- Coordinate with shipowners, charterers, vessel operators, port authorities, terminal operators, and maritime stakeholders.
- Supervise vessel documentation, cargo operations coordination, crew arrangements, and port service requirements.
- Monitor vessel movements, turnaround times, and operational schedules to support timely port calls.
- Develop relationships with shipping clients, business partners, and service providers.
Commercial and team responsibilities
- Oversee agency appointments, service quotations, disbursement accounts, invoicing, and operational cost control.
- Ensure accurate shipping documents, operational reports, and billing records.
- Lead, train, and supervise the shipping agency team to achieve operational and commercial objectives.
- Monitor market and customer developments and competitor activity to identify business opportunities.
- Ensure compliance with company procedures, contractual obligations, and maritime and port requirements.
- Resolve operational issues, delays, complaints, and unexpected vessel challenges; prepare budgets, performance reports, and business development plans.
- Identify improvements in efficiency, service quality, profitability, and customer satisfaction.
Requirements
- Diploma or degree in Maritime Studies, Shipping, Logistics, Business Administration, or a related field.
- Experience in shipping agency operations, vessel operations, or maritime logistics; managerial experience is preferred.
- Strong understanding of vessel port calls, port clearance, shipping documentation, and maritime operations.
- Experience managing client relationships, operational costs, invoicing, and disbursement accounts.
- Strong leadership, communication, negotiation, stakeholder management, problem-solving, organizational, and decision-making skills.
- Proficiency in Microsoft Office and shipping or vessel management systems.
- Good command of English; additional languages are advantageous.
- Ability to manage multiple vessel operations under pressure and respond to urgent requirements; commercially minded and customer-focused.
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