Shift Supervisor
Role Overview
Shift Supervisor supports store operations and works with the Store Manager and Assistant Manager to create a positive, customer-focused environment.
The role leads assigned shifts, supports baristas, maintains service quality, and keeps store operations smooth and efficient.
Key Skills for This Role
Full Job Posting
Position summary
Shift Supervisor supports store operations and works with the Store Manager and Assistant Manager to create a positive, customer-focused environment.
The role leads assigned shifts, supports baristas, maintains service quality, and keeps store operations smooth and efficient.
Key responsibilities
- Deliver customer service, answer questions, resolve concerns, and maintain a clean and welcoming café.
- Open and close the store, lead shift tasks, manage cash handling, and monitor food and beverage quality.
- Restock products, track supplies, and assist with ordering to maintain inventory levels.
- Coach baristas, provide feedback, foster teamwork, and lead shift briefings.
- Uphold safety, sanitation, company policy, and local health requirements.
- Document incidents, accidents, and operational concerns.
Qualifications
- Previous retail, customer service, or food service experience is required; Starbucks experience is preferred.
- Strong leadership, communication, problem-solving, multitasking, and cash-handling skills are required.
- Flexible availability includes mornings, evenings, weekends, and holidays.
- The role requires extended standing, movement around the store, and lifting up to 40 pounds.
Benefits and culture
- Opportunities for growth, competitive pay and tips, coffee perks, partner discounts, and benefits based on eligibility.
- The company describes a people-first culture focused on diversity, inclusion, and community involvement.
Work environment
- The role involves working in a café with frequent customer interaction in a fast-paced environment.
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